What do you like best about the product?
The speed and the convenience! There were no excuses left for my team to not test designs ad prototypes. We were able to see the results within hours and settle debates between the designers and the product teams as well as getting feedback from targeted users and update the next iteration of design accordingly.
What do you dislike about the product?
Some of the users are professional testers and give the feedback that they think you want to hear. It'd be great to test with the inexperienced users who offer their genuine opinions without the fear of getting low ratings. Also editing a showreel video is a real pain. I spend an entire morning on clipping videos to show a one minute clip to my managers about the result of the test. After a couple hours I gave up, downloaded the videos and make the clip in Adobe Premiere. It only took 10 minutes!
It'd be great if we could highlight some findings and have them as a collective and independent to each test. Something like our biggest takeaways across all the tests for all the products accessible to all the usertesting users in the team. Each time we ran a test the findings were used by that specific product team and the designers who were involved in that project. It'd be great to have the highlights of that study available in a text format to all the other users.
The price is really steep. It makes it so much harder to get the approvals necessary for getting the tool and convincing executives that it's a great investment.
Recommendations to others considering the product:
Go for it! It's worth the cost. Scheduling testing sessions and finding the right participants aren't a problem anymore. It's going to increase the efficiency of your research workflow tremendously.
What problems is the product solving and how is that benefiting you?
We used Usertesting to test our financial products both internally and externally. My recruit feature was especially helpful when we wanted to test a prototype with internal users. We also benefited from the 5-second test as well as the balanced comparison feature. The Balanced comparison helped us a lot in choosing a design over another and making sure that the users don't have a recency bias. It also helped with defending design decisions with stakeholders as we had user driven data to back up our design choices.
