What do you like best about the product?

I can’t imagine I’m alone in scoring your products & teams at a 10. UserTesting is committed to continual improvement and innovation in all areas of user research. I regularly see existing products being enhanced and improved while your teams deliver updates on how to get the most from those products. Combined with new features being released, the range of options available for researchers is amazing. Gathering participants, conducting moderated or unmoderated studies, and the post-study tools for review and analysis make it easy to learn about our guests’ relationship with our products. Our teams’ efficiency in collecting information and the depth of that information are a tremendous benefit. Our interactions with the teams at UserTesting are always outstanding. They provide great insights on best practices, listen to and appreciate our ideas and feedback, and provide stellar service when our team needs extra help. This is how we approach customer service and it’s refreshing to receive that same treatment. In short, you’re got great people building great products. UserTesting is an essential tool for our team and helps us provide essential information to our business.

What do you dislike about the product?

Our team has had difficulty getting some prototyping tools to play nice with the usertesting.com services, but I honestly don't know enough about the underlying technologies to know where the source of the issue lies. I will say their support team has been great in helping find ways to move past any of the issues we have had in the past.

Recommendations to others considering the product:

The ability to get quick feedback from a wide range or specifically targeted group of users and immediately pass both data and user videos to stakeholders is huge for our team. Usertesting.com is a great addition to any company's existing user research strategy. It's become an essential part of ours.

What problems is the product solving and how is that benefiting you?

Brand and product perception, product/feature functionality preferences, process pain points, comprehension around messaging, product placement & visibility, business alignment with customer's mental model, qualitative feedback on city and/or region representation, general areas of improvement. The benefits we've seen are the customer insights into the areas mentioned above. We've been able to maintain a series of benchmark studies comparing our brand and digital products to those of our competitors to gauge the effectiveness of our work. User research during the early stages of product development has lead to changes in business rules, communication strategies, and eventually finding a balance between the needs of our customers and our business.

What do you like best about the product?

While I’ve used UserTesting.com for typical interaction tests, my favorite feature is recruiting via User Testing and then using their partnership with Optimalworkshop.com for card sorts and surveys - including Likert 5 and 7 point scales to measure those hard to quantify elements like perception and intent - those often asked questions internally that are impossible to answer with engagement/click analytics or the typically small sample sizes used for standard prototype testing. We now know what are guests expect & hope for and the proper format for delivering it.

What do you dislike about the product?

Optimalworkshop.com requires a separate license.

What problems is the product solving and how is that benefiting you?

What do guests want, & how would they consume it are typical internal debates - UserTesting enables us to determine the proper messaging, content, organization and hierarchy of information.

What do you like best about the product?

The speed and reach are really hard to beat. I've been more productive with UserTesting than by using classical means of recruitment for research projects. It's allowed myself and my team to rapidly research issues that would've been incredibly difficult or not worth it otherwise. I also appreciate how they regularly improve the platform and listen to their customers.

What do you dislike about the product?

UserTesting can be more difficult to leverage if you're looking for very specialized users or if your prototyping requirements include motion or micro interactions like in Principle.

What problems is the product solving and how is that benefiting you?

We're trying to increase retention and adoption of our platform by eliminating usability problems and uncovering and product awareness issues. So far we've been able to identify improvements to demonstrably increase some of the core product metrics.

What do you like best about the product?

Fast tests with a variety of users. Being able to drill down to specific use cases also works well. There's also templates to help get you started.

What do you dislike about the product?

It would be great to integrate with other platforms like invision or development servers.

Recommendations to others considering the product:

It's worth giving a try and seems to be an industry leader.

What problems is the product solving and how is that benefiting you?

User research, preferences, and usability. We're able to determine how our audience will respond, and adjust to insure a positive experience.

What do you like best about the product?

its amazing to me how usertesting.com is able to find very specific user groups, based on a set of screening questions. I've used it for several enterprise and b2b websites with very unique users, and have been able to get results within a matter of hours or a day at the longest.

What do you dislike about the product?

usertesting.com could use a bit more tools around documenting and sharing the results of the user tests - a sort of test write-up functionality. Currently I use other tools to do this, it would be nice to have it right in there next to the test.

What problems is the product solving and how is that benefiting you?

I'm using usertesting.com to identify issues on the website with usability and comprehension, with the goal of driving improvements to our site. We have benefited from the low cost, and from the improvements we are able to drive.

What do you like best about the product?

I really like that I can set up really quickly a couple of interviews or usability tests. I will get results within a day or week, which is super helpful when working on a fast pace company.

What do you dislike about the product?

I don't really have bad experiences with the product. Sometimes it is hard to get the right poll of users but we got some good pulls from our own users to ask too.

Recommendations to others considering the product:

test the questions at least once (can be not in user testing) to make sure people understand what you are trying to find out. Sometimes what it seems obvious for us might not for all.

What problems is the product solving and how is that benefiting you?

We test from high-level hypotheses to small usability input. The scope of the researches is quite broad and people from different departments have access to it.

What do you like best about the product?

Working at a startup it is imperative to get quick responses to ideas and product features. For Ionic, user testing is the way that we get that feedback. It has worked wonders and we are usually able to get the feedback week need within a day.

What do you dislike about the product?

Some tests would be better moderated and whereas this feature exists, it costs a premium.

What problems is the product solving and how is that benefiting you?

We use user testing as the source of truth when establishing if the feature hits the mark or needs another round of design.

What do you like best about the product?

UserTesting has a large user base that matches a variety of recruiting criteria, so I'm able to get results on my test very quickly. All test takers can be rated based on their performance, which ensures high quality of feedback. If something doesn't go as planned with the test, UserTesting customer service has been very responsive and helped me resolve issues within couple hours.

What do you dislike about the product?

I wish there was a way to automatically transcribe verbal user comments. It's a little hard to search videos for specific information or a user quote. It will also be helpful to have question formats that allow the user to compare two images side by side or rank answers in a question based on preference. Also, the open to save a test while it's being created is hard to find on the page.

Recommendations to others considering the product:

It's a quick and guaranteed way to get user feedback on a website or a prototype.

What problems is the product solving and how is that benefiting you?

I've been able to validate design concepts quickly and iterate on them based on the feedback I received form the users. This translates into huge saving for our company because we don't have to spend development hours in order to get the product in front of our users. By doing user testing, we can move through the design process a lot quicker and ensure a successful launch.