USERTESTING ANNOUNCES WINNERS OF THE INAUGURAL ILLUMI AWARDS AT THE HUMAN INSIGHT SUMMIT

The illumi Awards recognize organizations dedicated to achieving excellence in customer experience

NEW YORK, NY – October 15, 2019 – UserTesting, the leading on-demand Human Insight Platform, today announced the winners of the inaugural illumi Awards at The Human Insight Summit, UserTesting’s customer conference designed to educate, inspire, and bring together leading brands and thought leaders who use human insight and customer empathy as key differentiators to win in today’s experience economy.

“Growth lies in the value of experiences had by the customer. It’s the brands that can empathize with their customers and turn those insights into action that are seeing the greatest success,” said Andy MacMillan, CEO of UserTesting. “The illumi awards highlight the amazing work our customers are doing to create world-class experiences for their customers using our Human Insight Platform.”

The winners of the UserTesting illumi Awards recognize those companies that seek to inspire the world to think about human insights as a key ingredient for customer experience excellence, product and marketing innovation, and team success. We received an overwhelming number of submissions, all with unique use cases and compelling business impact, which made selecting the winners a challenge.

The 2019 UserTesting illumi Awards were announced at The Human Insight Summit, hosted by UserTesting, which takes place in two cities, starting today, Tuesday, Oct. 15, in New York, N.Y., and on Tuesday, Oct. 29, in San Francisco, Calif.

Congratulations to the 2019 UserTesting illumi Award winners:

Gold illumi Award
Expedia Group

Silver illumi Award
Fandango

Bronze illumi Award
FamilySearch

Distinguished Luminaries
Autodesk
Capital One
Chico’s
GoDaddy
IBM
Owens Corning
Prudential
Starbucks
Torani
Verizon
VF Corporation
WestJet
Wiley Education Services
World Vision

Tickets are still available for the Tuesday, October 29th, event at The Westin St. Francis 335 Powell St., San Francisco, CA. Registration and the full agenda for the San Francisco event can be found here.

About UserTesting
UserTesting (NYSE: USER) has fundamentally changed the way organizations get insights from customers with fast, opt-in feedback and experience capture technology. The UserTesting Human Insight Platform taps into our global network of real people and generates video-based Customer Experience Narratives (CXNs)™, so anyone in an organization can directly ask questions, hear what users say, see what they mean, and understand what it’s actually like to be a customer.  Unlike approaches that track user behavior then try to infer what that behavior means, UserTesting eliminates the guesswork and brings customer experience data to life with human insight. UserTesting has more than 2,100 customers, including more than half of the world’s top 100 most valuable brands according to Forbes. UserTesting is headquartered in San Francisco, Calif. To learn more, visit www.usertesting.com.

Media Contacts:
UserTesting, Inc.
Chris Halcon 415-699-0553
chalcon@usertesting.com

Investor Relations:
Sapphire Investor Relations
Erica Mannion and Michael Funari
ir@usertesting.com
617-542-6180