Adds 111 new customer logos in Q119, powering more than 3,000 customer insight videos daily and is on a pace to surpass 1,000,000 videos this year
SAN FRANCISCO, Calif – May 2, 2019 – UserTesting, the leading on-demand Human Insight Platform, today announced strong corporate momentum to the start of 2019. Led by a growing demand from organizations to integrate human insight into their workflows and product development processes to validate and test any experience with their customers, UserTesting continues to expand its market dominance in the customer experience (CX) space. The first quarter of 2019 was highlighted by 111 new customer logos from brands including Asana, Bud Financial, Karisma Hotel and Resort, Ohana Health, Scribd inc., Vitamin Shoppe, and Volvo to name a few, as well as continuing to build customer relationships with companies including Alaska Airlines and DocuSign. The number of test sessions run by UserTesting customers continues to see exponential growth, with more than 80,000 test sessions now being conducted monthly. From increased platform usage and customer adoption to top workplace and product innovation awards to recent additions to the company’s executive team and board of directors, as well as international expansion—UserTesting’s fiscal year 2019 is off to an impressive start.
Human insight, when used to make business decisions, becomes the core driver of compelling customer experiences. UserTesting is committed to helping its customers take advantage of these insights to create and deliver unrivaled customer experiences using its Human Insight Platform. UserTesting’s steadfast dedication to customer success has driven the company to continually innovate and develop new applications to meet the ever-evolving market demands and increasing need for businesses to connect with their customers for deeper understanding and empathy.
Strengthening the Executive Leadership
UserTesting continues to add some of the technology industry’s top leaders to its executive team—with the latest appointments of Kaj van de Loo joining as Chief Technology Officer, Mona Sabet to the newly created role of Chief Corporate Strategy Officer, and Mike Dillon as a new independent director to the company’s board.
A global technology executive with more than 20 years of experience, van de Loo brings a passion for delivering innovative products for both small and large companies. He most recently served as Chief Product Officer at ForeSee where he was responsible for the company’s full product lifecycle, from research and data to product management and design to operations for the entire product portfolio. Prior to ForeSee, he’s held executive leadership roles at Oracle and SAP, as well as leading product teams at start-ups Clairmail (acquired by Monitise) and Questra. Van de Loo is a start-up advisor and a board member and is credited with several patents and patent applications.
“The more I learned about UserTesting’s approach and commitment to developing a world-class customer experience platform, it was easy to see why so many of the top global brands rely on them to create impactful customer experiences,” said van de Loo. “The opportunity to make such a meaningful contribution to the evolution of UserTesting and their growing platform is what drew me to this opportunity.”
Sabet brings to UserTesting more than two decades of experience driving growth in technology businesses, having led business and corporate development, legal, and strategic planning. Previously, she served as managing director at Tribal Advisors, where she helped early-stage tech companies develop their growth strategies and negotiate successful exits. As Corporate Vice President, Business Development at Cadence, she led mergers and acquisitions, strategic transactions and venture investments, delivering tens of millions of dollars in incremental revenue. Sabet has been an operator in two early-stage startups: Coverity led the market in the automation of the identification of software vulnerabilities; Viblio pioneered automated tagging of user-generated videos using machine learning and computer vision.
“Having had the opportunity to evaluate a number of technology companies, I’ve come to understand that a relevant and even captivating customer experience is a powerful business differentiator. UserTesting is operating at the center of obtaining meaningful and relevant insights in order to deliver truly exceptional customer experiences,” said Mona Sabet. “My passion is helping companies continually evolve and grow and I’m thrilled to be joining UserTesting at such a transformative and exciting time in the company’s history.”
During his more than twenty-five-year career, Dillon has served as a senior executive of technology companies ranging from pre-IPO start-ups to global Fortune 500 companies. He most recently served as EVP, general counsel, and corporate secretary at Adobe where he was part of the executive team that transformed the company into one of the strongest performing digital experiences cloud subscription businesses. Prior to Adobe, he held executive level general counsel roles at Silver Springs Networks, where he helped prepare the company for its IPO and has held similar senior-level executive roles with Sun Microsystems.
“For most of my career, I’ve worked with organizations focused on data and analytics,” said Dillon, “Now, I’m excited to have the opportunity to work with a company that provides the insights behind the numbers. I understand the value and importance of being a customer-centric organization and UserTesting not only helps its customers achieve that goal, they live and breathe customer mindset every day.”
“While it’s satisfying to see such a strong performance to start the year, what’s most exciting are the opportunities that are ahead of us—to help even more companies make informed business decisions by empowering them with the human insights that will allow them to build better customer experiences at scale,” said Andy MacMillan, CEO of UserTesting. “We’re also very fortunate to be able to continue to add such exceptional executive talent with the addition of Kaj, Mona, and Mike to UserTesting’s C-suite and Board of Directors.”
International Office Expansion
In the coming months, UserTesting will begin an international expansion to help bring the business closer to an expanding list of European customers. In an effort to meet the growing international demand for the UserTesting Human Insight Platform, UserTesting will be opening its first international office located in Edinburgh, Scotland. Edinburgh has been a leader of the booming technology scene in the UK and offers world-class talent with broad language and technology skills that will help UserTesting fuel its growth throughout Europe.
From workplace to products, UserTesting has earned some of the most respected industry accolades in 2019. These demonstrate that, in addition to building market leading products, UserTesting is a highly desirable company for Bay Area’s top talent. Some of the recent accolades include:
- Fortune - The 70 Best Companies to Work For in the Bay Area #13
- Stevie Awards - Silver Winner Front-Line Customer Service Team of the Year - Technology Industries
- Products that Count - 2019 Best Product Award Innovator Segment for Product Testing
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. UserTesting has over 1,200 subscription customers, including 48 of the top 100 brands in the world, and has delivered human insights to over 35,000 companies to-date. Backed by Accel and OpenView, UserTesting is headquartered in San Francisco, CA. To learn more, visit www.usertesting.com.