USERTESTING LAUNCHES THE USERTESTING LEARNING NAVIGATOR AND THE USERTESTING COMMUNITY - HELPING COMPANIES DISCOVER, LEARN AND CONNECT TO CREATE BETTER CUSTOMER EXPERIENCES
New set of resources helps more teams and individuals learn to empathize with their customers and become customer experience experts
SAN FRANCISCO, Calif – June 18, 2019 – UserTesting, the leading on-demand Human Insight Platform, today announced the launch of UserTesting Learning Navigator and the UserTesting CommUnity, two new resources created to help companies learn how to scale human insights across teams and throughout their entire organizations.
The UserTesting Learning Navigator provides CX and UX professionals, researchers, designers, product teams and marketers with a central location to find all of the educational and support resources they’ll need. The Learning Navigator is a single integrated hub, which includes:
- UserTesting University: offers a collection of on-demand, interactive lessons, for new and advanced users, to help companies empower more individuals and teams to learn how to collect and leverage customer feedback, build customer empathy, and master the skill of putting the customer at the center of any business.
- Knowledgebase: features a comprehensive, searchable repository for documentation and step-by-step guidance to help you quickly get the answers you need to get the most out of the UserTesting Human Insight Platform.
- Support: provides advice and help from UserTesting’s award-winning support experts to quickly get the help you need.
“These new resources are great for us on the research team. They help make it easier for us to onboard new team members and they enable our designers to conduct more tactical studies by themselves. Now we have a resource that we can use to get other stakeholders started with the platform, while we can continue to provide support for the more complex research scenarios,” said Nayaab Lokhandwala, Sr. User Experience Researcher at Alaska Airlines.
The UserTesting CommUnity serves as an interactive customer engagement hub to ask and answer questions, share best practices, network with peers and find inspiration. The UserTesting CommUnity includes weekly challenges that create a fun and competitive environment for participants that gives the opportunity to earn rewards and new status levels every week. The UserTesting CommUnity is only accessible to UserTesting customers.
“Putting our customers first is one of our core values and we constantly look for new ways to set up our customers for success. The UserTesting Learning Navigator and UserTesting CommUnity offer our customers opportunities to grow their technical expertise, as well as network with an impressive community of CX professionals,” said Dave Ginsburg, Chief Customer Officer at of UserTesting. “Whether it’s on-demand learning, customer support or creating new professional connections, we are determined to provide the resources that help our customers succeed on their journey as CX professionals.”
The UserTesting Human Insight Platform is dedicated to helping companies see, hear and talk to their customers and ultimately deliver the best possible customer experience using the power of human insight. That success requires more than just technology, it requires ongoing training, education, and support. UserTesting is excited to launch these new tools to help customers effectively scale human insight.
UserTesting (NYSE: USER) has fundamentally changed the way organizations get insights from customers with fast, opt-in feedback and experience capture technology. The UserTesting Human Insight Platform taps into our global network of real people and generates video-based Customer Experience Narratives (CXNs)™, so anyone in an organization can directly ask questions, hear what users say, see what they mean, and understand what it’s actually like to be a customer. Unlike approaches that track user behavior then try to infer what that behavior means, UserTesting eliminates the guesswork and brings customer experience data to life with human insight. UserTesting has more than 2,100 customers, including more than half of the world’s top 100 most valuable brands according to Forbes. UserTesting is headquartered in San Francisco, Calif. To learn more, visit www.usertesting.com.