Connect with your exact customers
See, hear, and talk to your customers
Uncover insights about any experience
Share key insights across your organization
In this three-part series Jessica DuVerneay, Los Angeles based information architect and user researcher at The Understanding Group, will share usability testing tips on When to Test, What to Test, and How to Test.
One of the first questions clients ask when starting to incorporate user research into their product design cycles is “When should we test?” The simple answer is this – early and often.
The more elaborate answer would need to consider budget for time and money, staffing availability, internal culture, and goals for each stage of a project to ensure realistic and optimal results. While creating a company or product specific testing plan can sometimes be complex, what isn’t complex is understanding that unmoderated user testing can bring value at any stage of design, even if you aren’t starting early, or testing as often as you might like.
To understand how unmoderated user testing can be leveraged at any stage of your project lifecycle, let’s start by looking at a typical project lifecycle.
In any well-executed digital product launch, variations on the following ideal process are common:
The good news is given that one phase will ultimately run into the next phase, and no matter where you are in your product cycle, it is advantageous to consider user testing. User testing can add value by providing perspective and unique data sets at each stage of the project lifecycle.
If there is one place to start incorporating user testing, this may be the most popular. Getting positive metrics and user feedback is a great way for teams to congratulate themselves and prove the value of their most recent efforts. Smart teams will begin testing immediately to collect data that can inform road mapping for the next product improvements. User testing at this phase can:
Many people erroneously think of user testing as something to do with users only after a product (or, even an MVP) is launched. User testing up front in the discovery phase can help lean UX teams determine where effort should be focused. For startups, user testing can help a company understand how their product might fill existing gaps in the competitive space and start off with a competitive advantage by avoiding or improving on issues found in existing competitive products.
For teams with an existing product, running some lightweight tests with a service like UserTesting during discovery can help:
User testing can also add tangible value to user research activities. Though I would not champion user testing as a comprehensive approach to user research, if research budget for a project is light, usability testing can provide a quick and easy way to place an existing product in front of a wide range of possible user types. Furthermore, it’s a form of user research that doesn’t require allocating exorbitant time and money on the most laborious of user research tasks – recruiting.
UserTesting in particular collects useful browser, OS, monitor, location, age and computer proficiency information as well as providing an area where qualitative questions can be asked. I’ve often used user testing data at this phase in conjunction with analytics and survey data to flesh out personas and scenarios that guide strategic and structural decisions.
If you’ve gotten this close to launch and have not yet been able to incorporate user testing into the project lifecycle, don’t worry. This phase is not too late, and in fact can be an optimal place to start. When first impressions or launches are important, this “measure twice, cut once” approach may save an embarrassing first launch that could prove unrecoverable for a new product.
Allowing users who participate in testing at this phase access to a password protected test environment or a lightweight prototype can validate or point out key issues with a strategic or structural direction. The Strategy & Structural Design phase is a good time to test out complex flows and content models. Identifying any issues prior to investing time and money into design and development of a structurally compromised approach can be incredibly advantageous.
If you’re not testing now, start planning to do so during your next project phase, no matter where you are in the project lifecycle. Each phase of a successful project lifecycle can be positively informed by user testing. If immediate implementation of user testing seems insurmountable in your current project, try to build user testing in to inform your next product iteration to get into the habit of user testing early and often.
In the next installment of this series, I will explain What to Test. I’ll cover a few primary types of tests that focus on IA and UX issues, what project lifecycle phase they align best with, and what to look for when testing.
Get our best human insight resources delivered right to your inbox every month. As a bonus, we'll send you our latest industry report: When business is human, insights drive innovation.
About the author:
Jessica DuVerneay is Los Angeles based information architect and user researcher at The Understanding Group. DuVerneay has been happily using UserTesting for the past several years, and teaches workshops for both practitioners and clients on Lean Unmoderated User Testing and other IA topics.