UserTesting Blog

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  • UserTesting was named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026.

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    UserTesting named a leader in The Forrester Wave™ for Experience Research Platforms, Q1 2026

    Experience research is evolving rapidly—becoming more continuous, more collaborative, and more deeply embedded in...
  • UserTesting acquires User Interviews, a premium participant recruiting platform. Together, UserTesting and User Interviews are creating the industry’s most comprehensive and scalable customer insights solution, strengthening how organizations access real customer perspectives to make better decisions.

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    UserTesting and User Interviews join forces to strengthen the industry’s most trusted source of customer insights

    Today, UserTesting announced the acquisition of User Interviews, a premium participant recruiting platform. Together...
  • Blog

    5 rules for creating a good research hypothesis

    A hypothesis is a proposed explanation made on the basis of limited evidence. It...
  • Photo of a man and a woman at a desk pointing at a computer screen having a discussion

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    CX vs. UX: what’s the difference?

    While user experience (UX) and customer experience (CX) aren’t the newest acronyms born out...

All articles

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How to avoid bias in usability testing

Biased opinions are hard to avoid. If you run a remote UX test, you...

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How to run an online survey

What are online surveys? Online surveys are a series of questions used to gather...

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How to use tree testing and card sorting together for maximum effect

Tree testing and card sorting are an iconic duo. So much so that tree...

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Retail UX in 2020: the impact of changing consumer behavior

During the pandemic, retailers had to rethink operations, supply chains, and entire online experiences...

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How the metaverse will affect UX design and customer experiences

Following the launch of Forrester’s The State of The Metaverse Report, many commentators have...

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Five benefits of ResearchOps [Infographic]

If your user research team is wasting time on repetitive tasks, or your reporting...

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How retailers can reduce return rates with better user experience

Returns can be a headache for brick-and-mortar retailers and ecommerce stores alike. After all...
stakeholder buy in

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How to get stakeholder buy-in for user research: expert tips

We asked some of the most respected UX professionals the following question: How do...

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How UX can improve the onboarding process for fintech brands

One of the challenges when creating new digital products or services is the process...