Leading healthcare IT provider: how they prove the value of UX as part of the PDLC

Posted on July 19, 2023
1 min read

Share

In a rapidly changing landscape, it’s more important than ever to talk the same language as your executives, and demonstrate the continual value that UX can deliver to your organization.

In this case study, you’ll learn about how a product manager turned UX researcher at a global healthcare IT provider managed to collect data from hard-to-recruit users of their software and demonstrate the value of UX insights to their internal stakeholders and make it a crucial part of the PDLC.

In this Article

    Read more

    • HERO Image - Mature-professional-explaining project-details-to-young-customers

      Blog

      The customer success evolution: From churn prevention to value creation

      For years, customer success was defined by one primary goal: prevent customers from leaving...
    • Explore how human insight and testing elevate conversational AI quality and customer experience, with insights from UserTesting’s Duncan Shingleton.

      Blog

      The missing link in AI: Human Insight loops for customer-centric conversations

      Most AI teams obsess over scale, speed, and efficiency—yet the biggest breakthroughs often come...
    • A hero image for Awareness blog post #2 (2X: Increase Design Efficiency) blog.

      Blog

      Can AI really understand good design—or just imitate it?

      AI can generate designs in seconds. Yet speed and volume only matter if the...