UserTesting Blog

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  • UserTesting was named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026.

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    UserTesting named a leader in The Forrester Wave™ for Experience Research Platforms, Q1 2026

    Experience research is evolving rapidly—becoming more continuous, more collaborative, and more deeply embedded in...
  • UserTesting acquires User Interviews, a premium participant recruiting platform. Together, UserTesting and User Interviews are creating the industry’s most comprehensive and scalable customer insights solution, strengthening how organizations access real customer perspectives to make better decisions.

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    UserTesting and User Interviews join forces to strengthen the industry’s most trusted source of customer insights

    Today, UserTesting announced the acquisition of User Interviews, a premium participant recruiting platform. Together...
  • Blog

    5 rules for creating a good research hypothesis

    A hypothesis is a proposed explanation made on the basis of limited evidence. It...
  • Photo of a man and a woman at a desk pointing at a computer screen having a discussion

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    CX vs. UX: what’s the difference?

    While user experience (UX) and customer experience (CX) aren’t the newest acronyms born out...

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Why you need usability testing for your ecommerce business

The ecommerce industry has had a rocky few years, from navigating tumultuous market conditions...

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Top UX manager interview questions

User experience managers, or UX managers, play a major role in developing products—from leading...
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5 questions to help prioritize your research

Whether your organization is large or small, one question we’ve heard again and again...

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Elevate your banking experience with user testing templates

​ Learning about your customers is a continuous, valuable commitment—especially in the financial services...

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What you need to know about self-service banking

​Even if you haven’t heard of self-service banking, you’ve likely done it, from using...

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The future of banking is omnichannel

​ The average American has access to more than 10 connected devices in their...
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4 inspiring examples of ecommerce UX

The ecommerce space shows no signs of slowing down. Forrester predicts that by 2027...
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How top financial organizations boost ROI

Gone are the days when the only option to deposit checks was to bring...

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What's new with UserZoom in the first half of 2022?

The first half of 2022 has been a busy and exciting time at UserZoom...