UserTesting Blog

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  • UserTesting was named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026.

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    UserTesting named a leader in The Forrester Wave™ for Experience Research Platforms, Q1 2026

    Experience research is evolving rapidly—becoming more continuous, more collaborative, and more deeply embedded in...
  • UserTesting acquires User Interviews, a premium participant recruiting platform. Together, UserTesting and User Interviews are creating the industry’s most comprehensive and scalable customer insights solution, strengthening how organizations access real customer perspectives to make better decisions.

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    UserTesting and User Interviews join forces to strengthen the industry’s most trusted source of customer insights

    Today, UserTesting announced the acquisition of User Interviews, a premium participant recruiting platform. Together...
  • Blog

    5 rules for creating a good research hypothesis

    A hypothesis is a proposed explanation made on the basis of limited evidence. It...
  • Photo of a man and a woman at a desk pointing at a computer screen having a discussion

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    CX vs. UX: what’s the difference?

    While user experience (UX) and customer experience (CX) aren’t the newest acronyms born out...

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Find and share video insights faster

One of the most exciting parts of UX research is diving into study results...

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27 questions every retailer should ask their customers

It wouldn’t be a stretch to assume nearly every retailer would like to get...

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Celebrating 15 years of human insight: how empathy and trust is shaping customer experience

15 years ago, the release of Apple’s new iPhone had technophiles and Luddites alike...

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The Human Insight Summit 2022 is heading to New Orleans this October

UserTesting is excited to announce its second annual customer conference, The Human Insight Summit...

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To err is human: how to humanize error messages for good UX

If you've read content guidelines from start to finish, you probably wrote them—whether you’re...

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What is user experience?

More and more companies are learning that to stay competitive, they need to invest...
Woman sitting at desk looking at mobile phone

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A guide to user onboarding techniques for mobile apps

Because of the rising cost of user acquisition on mobile apps, retaining users is...
Woman sitting at desk looking at mobile phone

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App store optimization for better UX: how to test your listing

Equally as important as fine-tuning your mobile app is its storefront—the app store listing...

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How to improve UX with continuous discovery

95% of new products fail, according to the late Harvard Business School professor Clayton...