Use Cases and Deployment Scope:

I am a UX Designer at a local transportation company where we offer both local bus service and city-to-city coach throughout the UK. Customers can purchase tickets easily through our app and website therefore it is vital that we ensure our platforms are user-friendly. I have been with UserTesting for over a year and I usually use it to conduct unmoderated tasks where the participants will complete tasks on the functional prototype and give their genuine feedback.

Likelihood to Recommend:

For people who have zero experience when it comes to designing a usability test, the UserTesting platform will be a good start as it is beginner friendly. UserTesting platform is quick to learn how the platform works as the interface is minimal, it also provides courses where they give walk new users through the features. However, when it comes to asking the right questions to get a genuine reaction from the participants, new users should learn how to avoid steering participants in a certain direction, causing them to give biased answers.