Was gefällt dir am besten the product?

Ich schätze, dass UserTesting.com großartigen Support für seine Kunden bietet und Ressourcen außerhalb ihrer Plattform bereitstellt! Zum Beispiel hilft mir das Team, mehr Teilnehmer zu finden, wenn ich nicht genug aus einer Nischengruppe finden kann. Die Hauptplattform von UserTesting (Das Dashboard) selbst ist großartig und einfach zu bedienen. Ich muss nicht viel Zeit damit verbringen, meine Teilnehmer-Screener oder Tests einzurichten.

Was gefällt Ihnen nicht? the product?

Es gibt so viele Angebote von UserTesting, dass es ein wenig überwältigend und verwirrend sein kann. Es gibt ziemlich viele Funktionen innerhalb ihrer Hauptplattform und es fühlt sich an, als gäbe es ziemlich viele Plattformen über das gesamte UserTesting hinweg. Ein Ort zur Konsolidierung dieser Informationen oder die Bereitstellung eines zentralen Standorts mit all diesen Ressourcen könnte hilfreich sein.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Wir können viel schneller und zügiger rekrutieren als wir es alleine (vor UserTesting.com) konnten. Wir sind auch in der Lage, problemlos einen unmoderierten Test zu erstellen, ohne uns Sorgen machen zu müssen, dass der Benutzer stecken bleibt - die meisten ihrer Teilnehmer verstehen, wie man diese Tests durchführt und wissen, wie man laut denkt.

Was gefällt dir am besten the product?

Die Benutzerfreundlichkeit bei der Erstellung von Online-Tests, die den Erfolg von digitalen Produkten/Oberflächen, die ich entworfen habe, untersuchen. Darüber hinaus gibt es ein großartiges Unterstützungssystem durch ihre Eins-zu-eins-Mentorship bis hin zu ihrer Online-Community.

Was gefällt Ihnen nicht? the product?

Es gibt nicht viel, was ich nicht mag. Ich denke, es gibt Bereiche, in denen die Zusammenarbeit im Team und das Teilen von Ergebnissen verbessert werden könnten, aber die Plattform hat bisher gut meinen Zwecken gedient.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Wir verwenden UserTesting, um Feedback zu unseren aktuellen Produkten/Oberflächen zu erhalten, Schmerzpunkte zu untersuchen und unsere neuen Designs zu testen.

Was gefällt dir am besten the product?

Die Rekrutierung, das Einrichten der Aufnahmetechnologie, die Anreizvergütung - diese Teile der Arbeit als Forscher nahmen typischerweise viel zu viel Zeit in Anspruch - und sie waren der am wenigsten spaßige Teil. Mit UserTesting verbringe ich viel weniger Zeit damit. So kann ich mich auf das konzentrieren, was wirklich menschlich, aufschlussreich und geistig herausfordernd an meinem Beruf ist. Es ist schnell und global. Ich bin in der Lage, die Ergebnisse, die ich benötige, viel schneller zu erhalten, als ich sie tatsächlich brauche.

Was gefällt Ihnen nicht? the product?

Es gibt eine Art Glockenkurve im Panel. Viele Teilnehmer sind mäßig hilfreich, eine Handvoll unglaublich einsichtsvoller Teilnehmer, und immer noch eine gute Handvoll von Menschen, die täuschend oder nicht anwesend sind. Allerdings sind sie leicht zu ersetzen und mit Erfahrung kann man sie frühzeitig erkennen. Wie bei vielen SaaS fügen sie neue mittelmäßige Funktionen hinzu - wenn man sich nur wünscht, dass sie den Kern verbessern würden. Aber das ist typisch.

Empfehlungen an andere, die in Betracht ziehen the product:

Der Preisschock kann anfangs intensiv sein, denken Sie definitiv an alles, was es in Bezug auf Rekrutierung, Panel, Plattform, Lieferung bietet - stellen Sie sicher, dass Sie in der Lage sind, das gesamte Werkzeug zu nutzen, um sich mit den gesamten Kosten am wohlsten zu fühlen.

Was ist ein Problem? the product Solving und wie profitieren Sie davon?

Besonders während der Pandemie ist die Plattform unser Standard für alles im Bereich der qualitativen Forschung geworden, von der Prototypenprüfung bis hin zu ethnografischen Tagebuchuntersuchungen. Und für all diese Studien ersetzt sie im Grunde die Koordinatorenrolle - was für "Ein-Personen-Forschungsteams" wie mich hilfreich ist. Ich kann meine nicht-forschenden Kollegen besser darin schulen, bessere Forschungstechniken anzuwenden. Da die Studien so schnell und ohne allzu große Reibung ablaufen, dürfen sie einen Pilotfehler machen.

What do you like best about the product?

It's easy to screen and find participants, with such a large panel and I've never had a problem immediately contacting customer service.

What do you dislike about the product?

A few issues are transferring the massive amount of information via excel sheet. I wish that there was a way to directly build charts and build out information easily, all within the platform. Yet, UserTesting is still better than the other user research and usability testing tools I have used.

What problems is the product solving and how is that benefiting you?

We do nearly all of our usability testing on the platform and have found it great in receiving quick feedback, especially when it comes to preference testing. UserTesting helps us quickly validate our customer's needs and if we're going in the right direction.

What do you like best about the product?

UserTesting allows me to source participants quickly and easily to provide input on my research questions. The platform is flexible and I can run unmoderated or moderated benchmarking sessions, prototype reviews, and exploratory interviews. The ability to ask survey-type questions and view aggregated session metrics has allowed me to speed up research and identify potential issues more quickly. The ability to easily create highlight reels is invaluable. They are often improving and expanding the platform which I appreciate. I have been using UserTesting for more than a decade and am excited to see what they have in store for the future.

What do you dislike about the product?

Site performance seems to be suffering a little in the recent past. Back end file organization is a bit counter-intuitive and the ability to delete is a little maddening (e.g., or faulty studies, participant sessions that are poor quality). I don't always want to request a replacement so the tester doesn't get penalized if they are having tech issues, etc. but I sure would like to be able to delete those sessions. Quality of testers could use improvement—but UserTesting is willing to replace sessions if you have a genuine issue with someone who has not self-selected well, doesn't follow directions, or seems to be racing through a session. They do allow you to rate testers as well which should help address these issues but every study I find at least ~15% of the participants have not self-selected well which means I'm adding more sessions to review by requesting replacements. I've occasionally encountered and reported bugs that have stopped studies from filling (be careful using "Create Similar Test"—it's better to save your study is a template and start fresh creating a new study).

What problems is the product solving and how is that benefiting you?

UserTesting allows me to get more research done and it gives me an outlet when I can't do recruiting with our customers. Sourcing, screening, and scheduling participants can be super time consuming and you can't beat the convenience of the UserTesting pool of participants. I love that I can schedule research to run, weave in some metrics to get a quick glance into the sessions, and watch and analyze the sessions in my own time. It's also help us create empathy among our team because they can hear from our customers and watch them interacting with our product or website firsthand when I share clips and highlight reels.

What do you like best about the product?

The UserTesting panel has been invaluable for doing research with more agility. I don't have to pay for additional users, and this is huge for me. I also like how quick studies can fill when I have launched a study. I can really speed the time to results because of this tool. The new tool to screen out participants from past sessions has been great. The UI is generally easy enough to use and you don't have to be an expert or be fully trained in order for you to use this software.

What do you dislike about the product?

When you have multiple seats on your account, it does make it challenging to collaborate on studies. You can't execute a study on multiple accounts. The account that sets up a study has to execute the study sessions, which is hard for bigger or more collaborative teams who may want to switch off. Their UI is a little clunky and sometimes I miss some of the recruit criteria because it doesn't walk you through the entire process, there are a lot of manual toggles to select that I often forget. I can't unlaunch or change a study once I've launched it, and this has caused me to have to reach out to customer service right after launching a study because I forgot to check a particular country or market for recruit. I also wish the software had some more analytics tools within it, like UserZoom has. Fundamentally, UXRs may use them similarly, but UserZoom helps you do analysis and UserTesting is more of a panel and a conduit for doing the research, it doesn't help you really analyze the data and build out reports. I also wish some of the other markets for testing were built out more, as they are markets we do research in, regardless.

Recommendations to others considering the product:

While the upfront cost for UserTesting is a little higher than other usability testing platforms, the panel is invaluable and really helps you do research without more costs, because you can get insights quick without paying additional dollars.

What problems is the product solving and how is that benefiting you?

Lean UX research - we are doing more research faster, speeding time to results and key decision-making. It's also helping us control costs while still doing research that we need to do.

What do you like best about the product?

User testing allows you to narrow down the user group you'd like and ask them specific questions. You can easily filter and target the specific users you need. Additionally you can write notes as you watch the video and capture important insight with a time stamp. You can share the videos with anyone in the team and analyze results at your own pace. I also really like all the resources user testing provides to help use their tool to your advantage. At AE I used it to test competitor tools focusing on specific features. At HM I used it specifically ask 65+ year old users to complete tasks when normally I wouldn't get access to such users.

What do you dislike about the product?

In my current company, where I am designing enterprise software, it is difficult to advocate to using this platform because the types of users are experts in specific domains and I am not sure if the tests can be more high level, rather than context specific. I am wondering how can usertesting.com be used for B2B services? I guess one thing I remember not liking as much was how daunting it can be to watch a video after a video. I wish that there was a preliminary and systematic way to assess if a task has failed and at what time in the video was it considered a fail. Perhaps this exists but I am not familiar with the feature.

What problems is the product solving and how is that benefiting you?

User testing allows me access to users I wouldn't always have. Instead of having to host user interviews or in person usability tests - user testing allows me the convenience of observing users and testing them at my own time, pace and remotely. I don't need to worry about the hassle of recruiting or even rewarding. The participants want to give feedback and participate and I am able to access as many as I need.

What do you like best about the product?

With UserTesting I love how fast I can reach our real customers to gather insights and ideas around our designs and strategies!

What do you dislike about the product?

I only wish that I could run studies that included more than 15 participants at a time. I love the insights UserTesting provides in both visuals and videos but I would love to increase the participant count.

Recommendations to others considering the product:

I can't recommend UserTesting enough, request a demo and try launching a study to get a feel for how fast and powerful UserTeting can be! Personally, I think you need to experience UserTesting first hand to really appreciate how powerful the tool can be. Additonally, I would reach out to other UserTesting customers and hear from them first hand, that is what we did before signing on with UserTesting and everyone we talked to had nothing but positive things to say about UserTesting! Lastly, I think there is a big benefit from attending UserTesting's conference called "HIworld". This gives you the chance to interact with real customers and explore some of the booths of UserTesting partners!

What problems is the product solving and how is that benefiting you?

We utilize UserTesting to test prototypes, flows, and even gather market insights. This has greatly helped us steer our projects in the right direction, and ensure we are focusing on the correct projects. UserTesting has allowed us to track our products and assign both quantative scores to our products but also measure emotional scores given by our Guests.