What do you like best about the product?

As the lead designer and researcher on my product team, UserTesting has made it easy for me to quickly set up both user interviews and usability tests. This has been transformative in the way that our team makes decisions and tackles user and business problems. Typically within a few hours of setting up a user test, I have actionable insights and can feel more confident about my ultimate design decisions. Also, UserTesting provides access to tons relevant users that might actually use my product, that I would never be able to find on my own.

What do you dislike about the product?

Sometimes I wonder about the pool of users that UserTesting provides. I haven't had any issues with users specifically, but I have to assume that most of them are already fairly "tech-friendly," and might not be as representative of an average user out in the wild.

Recommendations to others considering the product:

Give it a try ~ test 5 users and see what insights you can glean.

What problems is the product solving and how is that benefiting you?

With UserTesting, I am able to take the guesswork out of design. From very lo-fi prototypes to a finished product, testing along the way, early and often, vastly improves the chance that our team and our product will succeed.

What do you like best about the product?

I like how they find quality testers for you meeting our criteria.

What do you dislike about the product?

I can't think of anything at the moment.

Recommendations to others considering the product:

Give it a shot—I think you'll be satisfied!

What problems is the product solving and how is that benefiting you?

Feedback on design concepts. We've been able to make more informed decisions about what we nix or what we need more work on.

What do you like best about the product?

Being able to quickly test a concept. The methods are very flexible.

What do you dislike about the product?

I wish I was able to include specific testers in a pool that I could call on again. I would especially like being able to invite my own, known customers to the platform.

Recommendations to others considering the product:

Learn about best practices. There's a science to conducting good tests. Make sure your finger is not on the scale and you'll end up with usable data.

What problems is the product solving and how is that benefiting you?

Our team validates user flows with UserTesting. We've been able to answer questions about usability that wound up saving us development time because a simple prototype was able to engage users and help us solve problems. Another use-case for us is testing terminology. We're able to quickly get from users what they actually think about specific terms in context. Very valuable.

What do you like best about the product?

I liked how easy it was to set up and how accurate and beneficial the results were.

What do you dislike about the product?

There was nothing I disliked was a very useful service.

Recommendations to others considering the product:

I recommend the service.

What problems is the product solving and how is that benefiting you?

Was doing testing for school project about the ease of use of a client's site. It helped to get an outside point of view of the user experience of the site.

What do you like best about the product?

Good for gathering qualitative insights quickly. Recruiting is super fast and it's easy to edit studies and screeners. Video marking, clipping and commenting features have been awesome as we decide what clips to cut for reporting findings, and the quality of videos is excellent.

What do you dislike about the product?

Watching all the videos to gather insights can be time-consuming, but that's no fault of the tool.

Recommendations to others considering the product:

Take advantage of customer support

What problems is the product solving and how is that benefiting you?

We've found the most benefit using the tool to get feedback on InVision prototypes to identify watch-outs before development, or check if a live experience is being used as expected. Since a picture is worth 1000 words, cutting video clips of participant feedback has helped product teams really understand what using our experiences is like for customers, and enabled high impact decision making. It's hard to refute a video of multiple real customers experiencing the same issue!

What do you like best about the product?

Good recruitment tools and simple to run quick tests

What do you dislike about the product?

Not a good tool for interactive / moderated testing

Recommendations to others considering the product:

Think through your needs for user research before selecting UserTesting versus another product like Lookback. UserTesting is a very good solution for rapid-tempo, asynchronous testing. Other platforms are better for really deep usability research that requires real-time interaction.

What problems is the product solving and how is that benefiting you?

it's a great platform for getting rapid feedback on usability and overall value of new products features. When you have a clear set of questions that can be answered through unmoderated, self-guided experiences, it's the simplest and best solution

What do you like best about the product?

I like the flexibility of getting a test out there in a few minutes for quick answers with Product Insight, but I absolutely love the powerful customizable aspects of creating your own. The ease with which we can test with a variety of users and, how conscientious these testers while providing feedback that is honest, accurate is something I appreciate with the UserTesting Platform

What do you dislike about the product?

Some clunkiness in how you can scale tests and combining results across different tests due to some of the test setup limitations

What problems is the product solving and how is that benefiting you?

Experience and usability of various digital assets, messaging, tonality and resonance

What do you like best about the product?

Ease of use and how simple it is to set up

What do you dislike about the product?

Drafts and folder nesting can get quite confusing if you're not careful where to look

What problems is the product solving and how is that benefiting you?

Design validation and almost instant customer feedback. The video format is great for us to always be able to refer back to, to fix bugs or spin others up on the context.