What do you like best about the product?

I love how quick the feedback cycle is. Using other channels/methods of validating ideas/designs can take much longer and delay project or company direction.

What do you dislike about the product?

UserTesting can be on the more expensive side compared to other tools on the market. However, I firmly believe this investment will pay for itself as long as it becomes part of your product design cycle.

Recommendations to others considering the product:

Don't let cost deter you, it's an investment and a tool that will become invaluable.

What problems is the product solving and how is that benefiting you?

How do users interact with the product, what are their main pain points, does the intended solution solve these pain points.

What do you like best about the product?

The speed in which we can launch tests, but mostly, the fact that they have the best user panel to test products. I also like the abundance of features user testing comes with... it's remarkable, especially when compared to thier other competitors.

What do you dislike about the product?

I would have liked to see the user panel be a bit more diverse. They have a lot of users in some countries, but not so much in other places in Europe. I would also love it to have more features around organising the videos. Right now, studies cannot be mereged with other studies.

Recommendations to others considering the product:

It's expensive, but it's got the best user-base. We have looked at several tools when we were about to sign another year, and it really boiled down to their userbase. The amount of time (and money) we save when compared to other products is remarkable.

What problems is the product solving and how is that benefiting you?

We use it for 3 types of tests. Testing for prototypes is probably the most popular one - we use this to validate ideas, fast, and this is the most powerful tool in my opinion. We use it to test our live product, this helps us find areas we would like to improve and helps us see our users interacting with our site as they speak their minds - this we usually do with our use-base. And finally, we use it to test competitors websites. Its of extreme value to see users testing your competitors websites.

What do you like best about the product?

After designing a new feature I can validate it with my target in a matter of minutes.

What do you dislike about the product?

Depending who your target is you can encounter difficulties to find it in the User Testing panel. I would include other feature such us card sorting, heat map, etc...

Recommendations to others considering the product:

Is an expensive too but is worth it the time and the money.

What problems is the product solving and how is that benefiting you?

Now I can maximise the impact of a feature quickly and with an accuracy I didn't have before.

What do you like best about the product?

As a user experience designer, I find User Testing very helpful in understanding users because it's easy to set up interviews, customize and also share. Collecting valuable information and marking the important information from users are important and I like that feature. It's also easy to share with my team and this is valuable because I can use this to define and understand our users.

What do you dislike about the product?

I love UserTesting but the price is a bit expensive for one test. Also because sometimes I have a hard time creating questions, maybe having some suggestion/machine learning to help provide better questions or context of what we could potentially ask to get the results we want. I do find UserTesting difficult to test in an Enterprise environment when the users are actual company employees. I can use UserTesting to define a design astethic but for best experience, it's tricky and different.

What problems is the product solving and how is that benefiting you?

The benefits I find with UserTesting is have a connection with users who can provide a better insight of what I am trying to solve and also discover something I hadn't thought about.

What do you like best about the product?

Remote moderated and unmoderated capabilities

What do you dislike about the product?

Very little dislikes from what I can remember

Recommendations to others considering the product:

N/A

What problems is the product solving and how is that benefiting you?

Gathering qualitative data to help inform product decisions, ultimately impacting business decisions

What do you like best about the product?

The functionality is diverse and allows for many different type of usages

What do you dislike about the product?

The interface is sometimes clunky and difficult for first time users

What problems is the product solving and how is that benefiting you?

I've used UserTesting to test out a prototype and it was great to get some feedback prior to developing it further.

What do you like best about the product?

I really like the idea of the market place, I think the fact that as a Product Manager you can access your actual users and define your testing terms base on different segments is amazing.

What do you dislike about the product?

I think the platform do not have enough international testers. East Europe and US pretty good, but Kr, Ru, CN, JP, Au and Middle East very little number of users so if you are a global company you cannot get the most out of the platform.

Recommendations to others considering the product:

If you are an international company you probably cannot benefit as much as US company.

What problems is the product solving and how is that benefiting you?

User feedbacks for mvp before building the full featured products, UX/UI decisions for best customer experience, Stakeholder buy in for the new features and improvements.

What do you like best about the product?

How quickly results come in, and the quality of the reviews.

What do you dislike about the product?

Some users seem to be too familiar with these testing tools.

Recommendations to others considering the product:

Make sure to proof your test questions agains specialist users! They seem to know too well sometimes.

What problems is the product solving and how is that benefiting you?

Quick validation of usability and users interest in product features.