What do you like best about the product?

Having the scheduling built into the tool and being able to set a cap on the number of participants was incredibly helpful. For doing moderated remote testing UserTesting is great!

What do you dislike about the product?

The unmoderated functionality could be improved. In tools like UserZoom there is much more robust functionality when it comes to unmoderated and mixed testing methods like card sorts, tree tests, benchmarks, etc.

What problems is the product solving and how is that benefiting you?

Scheduling, video editing, and running remote moderated usability tests. Video editor has much of the functionality needed and is easy to use. Would like observers to be able to comment in real time as they are watching the sessions. Scheduler works great.

What do you like best about the product?

We learn lots of information about our user behaviors. Voice quality is perfect 👌 testers make their job perfectly.

What do you dislike about the product?

Everythink is perfect for our apps. I don’t have any bad feedback.

Recommendations to others considering the product:

Maybe you can make test groups. For example: I want to make a folder for my some tests.

What problems is the product solving and how is that benefiting you?

We recognize that users not understand our app perfectly. We have video templates but they assume they are image templates. We fix this problem with user testing feedbacks.

What do you like best about the product?

We have found User Testing gives us a lot of flexibility to test ideas no matter where we are in the in the process.

What do you dislike about the product?

We have had some challenges in the past with getting people outside of our team into the tool to listen to customer feedback directly, but most often it is behavior driven and not a limitation of the tool.

Recommendations to others considering the product:

Just get in there and experiment. Doesn't have to be perfect the first time around.

What problems is the product solving and how is that benefiting you?

We have found User Testing gives us a lot of flexibility to test ideas no matter where we are in the in the process. We have even used it to test content for printed pieces of collateral (along with form) to make sure we are getting the message just right.

What do you like best about the product?

Responsive support, a fairly good panel, being able to run a lot of tests to get good data

What do you dislike about the product?

To make an app build for UserTesting requires extra developer work, which often results in bugs

Recommendations to others considering the product:

It's not perfect, but it's the best solution we've found in the space. Compared to others, the support and continued innovation are impressive and worth the cost.

What problems is the product solving and how is that benefiting you?

We have used UserTesting for usability research as well as messaging and branding work. We've been able to spot issues in the product that might otherwise have been hard to reason about.

What do you like best about the product?

I like how quickly you can get results back and participants using both the moderated and unmoderated testing.

What do you dislike about the product?

Sometimes making the video clips can be wonky and cut of too early or too late. I also strongly dislike that here is no return to the top button and I am required to scroll a lot through the pages.

What problems is the product solving and how is that benefiting you?

We are able to reach a larger audience base of prospective students and parents of prospective students to test our products with a target population and not just using our current student base.

What do you like best about the product?

Building tests on UserTesting is extremely easy. The ability to select specific demographics is great for targeting the most relevant users. Screener questions also help make sure testers are really who you're looking for. When creating your test, UT offers quick task options and popular task options which would come in hand for those who are less familiar with running user tests. Once your test is deployed, results often come back within hours. The ability to get results that quickly is a huge game-changer as previous studies we have done can take weeks. User testing removes the time and effort required with sourcing testers and scheduling testing time. It's also much cheaper than getting a consultancy who specializes in sourcing and scheduling. When test results are all in, reviewing the results is a robust experience. You can see exactly what users were looking at as they run through each task you've laid out for them. Actually hearing and seeing users interact with your product is incredibly valuable. One of the best features I've come across is the ability to add notes to specific points in recorded video and see exactly where each task starts and ends.

What do you dislike about the product?

I don't have anything that comes to mind in regards to dislikes.

Recommendations to others considering the product:

No Recommendations

What problems is the product solving and how is that benefiting you?

We used UserTesting to get quick feedback on new designs and features. It's super easy to set up a test and get feedback within hours of creating the test.

What do you like best about the product?

I was able to pick up and use the tool with little instruction and tutorials. It was easy to use and troubleshoot. I would suggest that any team can pick up this tool and learn it quickly to get user feedback within days.

What do you dislike about the product?

Some of the users had trouble using the video tool (audio and video issues).

Recommendations to others considering the product:

Even if you think you users are unique, you can get information from User Testing

What problems is the product solving and how is that benefiting you?

We had a need to get users voices to be heard by by stakeholders. We are making better informed decisions by utilizing these voices.

What do you like best about the product?

Usertesting.com has proven to be an invaluable resource for our teams to facilitate qualitative research and collect important feedback about our product. It makes it really simple to setup and launch a test to prove a hypothesis and get results back in the same day.

What do you dislike about the product?

It can be a bit costly tool for team with smaller research budgets.

What problems is the product solving and how is that benefiting you?

- Running quick qualitative testing on the fly with customers outside our customer base. - Quick rounds of testing