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Professional Services Offerings

Onboarding Offerings

Basic Account configuration & set-up, ongoing webinar training and access to UserTesting online library of resources
Basic Plus
SMB-Only
Account configuration & setup and one 90-minute remote one-on-one training with a designated Onboarding Specialist, Up to 6 Monthly 30-minute Power Session with UX Researcher.
Standard Starter Kit (includes a self-directed guide for an introductory learning path) and access to UserTesting online library of resources.
Standard Account configuration & set-up and up to three remote interactive workshops with a dedicated Onboarding Specialist during the first 60 days of subscription, Standard Starter Kit (includes a self-directed guide for an introductory learning path) and access to UserTesting online library of resources.
Individual Study Types

Individual Study Types

Standard UserTesting Professional Services team to complete 1 Standard Study, which includes:
  • Development, implementation, analysis, and reporting of 1 Test (maximum 15 
 participants)
  • Select 1 prototype, website, or app.
  • Maximum number of devices (mobile or desktop): 1
  • Maximum number of user groups: 1
  • Maximum time per participant: 15 minutes
Services must be used within the first 6 months of purchase.
Intermediate UserTesting Professional Services team to complete 1 Intermediate Study which includes:
  • Development, implementation, analysis, and reporting of 1 Test (maximum 40
 participants)
  • Select up to 2 prototypes, websites, or apps.
  • Maximum number of devices (mobile or desktop): 2
  • Maximum time per participant: 25 minutes
Services must be used within the first 6 months of purchase.
Competitive Pulse UserTesting Professional Services team to complete either a bi-annual or quarterly Competitive Pulse.
  • How you and your competitors ranked against key measurements and each 
 other
  • Key interactions that deliver exceptional experiences—both your experience 
 and competitors’ experiences
  • Areas that delivered subpar interactions within your experience and your 
 competitors
  • Maximum Tests per report: 4
  • Select up to 1 prototypes, websites, or apps
  • Maximum number of devices (mobile & desktop): 2
  • Maximum number of participants per Test: 400 (100 per site)
  • Maximum tasks per Test: 3. All tasks must be the same on each Test.
Services must be used either quarterly or within the first and second 6 month period of the purchase. No Tests can rollover.
Custom Quick Answers UserTesting Professional Services team to draft and implement 1 Custom Quick Answer Test.
Remote Focus Group
(Premium Plans Only, must include Live Conversation)
UserTesting Professional Services team to complete 1 Remote Focus Group project providing collected and summarized insights.
  • 3 groups with a maximum of 5 participants each
  • UserTesting moderates the groups
  • Max time per focus group: 60 minutes

Consulting Services

Advanced Starter Kit UserTesting will work with the customer to create:
1 set of 8 screener questions
2 customized test plans
1 templatized report outline
Roadmapping Workshop Strategic onsite planning workshop with creation of 12-month roadmap workplan outlining how to gather insights to aid in customer driven decision making for critical business initiatives. Upfront planning sessions conducted with key stakeholders prior to onsite workshop.
Insight Scaling Program
  • UserTesting will work with the customer to develop a full insight scaling 
 programmatic approach for one functional unit.
  • This includes up to 385 hours of work, with the first 300 hours to be utilized within 
 the first 12 weeks from signature date. The remainder of the engagement must be 
 completed within 6 months of signature.
  • Up to 25 participants can be included in the planning and workshop sessions.
  • Work includes, but is not limited to:
    • Initial kickoff to define goals and objectives of the engagement
    • Workshops to inform and develop an insights blueprint plan
    • An insights blueprint that spans the length of the UT subscription agreement
    • Up to 3 different training sessions around topics such as using the UT 
 Platform and implementation of the insights blueprint
    • Up to 1 hour weekly support from the Strategic Engagement team for the first 
 six month of the subscription period.
  • The customer is responsible for the operations portion of the program, including, 
 but not limited to activities such as, assigning user seats, tracking onboarding 
 completion, or handling test launch approval flows.
Remote Focus Group (Premium Plans Only, must include Live Conversation) UserTesting Professional Services team to complete 1 Remote Focus Group project providing collected and summarized insights.
  • 3 groups with a maximum of 5 participants each
  • UserTesting moderates the groups
  • Max time per focus group: 60 minutes

Additional Offerings & Add-ons

Test Planning & Implementation Bundle UserTesting Professional Services team to write and implement 4 Test Plans. A Test plan includes the screeners, tasks, and questions participants will complete during the Test. This is delivered in a word document and launched in the platform (“Test Plan”). At least half (2) of the services must be used within the first six months of the purchase.
Test Analysis Only Bundle UserTesting Professional Services team to complete analysis for 4 Tests. Videos must be filled before analysis can start.
UserTesting will watch and analyze a maximum of 15 participant videos launched by the Customer for each Test
Maximum time per participant: 15 minutes
UserTesting will summarize insights in the Customer’s choice of report type.
At least half (2) of the services must be used within the first six months of the purchase.
Moderation (Via Live Conversation only) UserTesting will provide dedicated research services to the Customer during first (choose 3,6,9,12) months of Subscription Term Maximum (choose 20 or 40 hours/week). Services include test planning, launching, analysis, reporting, and highlight reel creation. (Recruitment of participants outside of the UserTesting panel available for additional fee)

Research Operations

Custom Recruitment Customized based on recruitment.
Testing with Minors UserTesting will conduct a pre-recruitment to find minor participants (via their parents/legal guardians) for a Test and deliver a list of UserTesting usernames that can be specified for a particular Test.
Recruitment UserTesting will conduct 4 Pre-Recruitments over the course of the subscription period.
UserTesting will use a survey to find participants for a Test and deliver a list of
UserTesting usernames that can be specified for a particular Study
Up to 10 screening questions per recruitment
UserTesting will collect responses for up to 15 business days to find qualified participants
Half of the services must be used within the first six months of purchase.