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Customer Experience Industry Reports

Industry reports and competitive CX studies
to bring you actionable data and insights.

UserTesting

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Emphasizing Empathy as a Cornerstone of the Customer Experience

EXi-retail

UserTesting Empathy Experience Index (EXi) Report: multichannel retail

2021-cx-industry-report

2021 CX Industry Report

valentines-day-hits

UserTesting HITs: love is still in the air this Valentine's Day

state-industry-telehealth

State of the Industry: telehealth adoption

online-educator

State of the Industry: edtech and educators

state-industry-banks-vs-fintechs

State of the Industry: traditional banks vs. fintechs

Forrester-UserTesting-ROI

Forrester: The Total Economic Impact™ of the UserTesting Human Insight Platform

3 Traits of binge

3 traits of binge-worthy streaming media services

Business is human insights drive information

When business is human, insights drive innovation: The 2020 CX Industry Report

5 key differentiators report

5 key differentiators that set elite companies apart

2019 cx industry survey report

The rise of the Experience Economy: The 2019 CX Industry Report

Healthcare chatbots CX

Healthcare chatbot diagnosis: will consumers trust them with their health?