Industry Reports
The annual CX industry survey and competitive CX benchmarking studies to bring you actionable data and insights.
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report
5 key differentiators that set elite companies apart
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report
Adopt Product Management To Connect Design And Development (a Forrester Report)
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report
G2 Grid® Report for User Research Software
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infographic
UserTesting named the only leader in G2's Fall 2019 Grid for User Research
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report
The 2019 US Customer Experience Index (a Forrester Report)
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report
The rise of the Experience Economy: The 2019 CX Industry Report
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report
AD&D Pros: Stop Guessing And Start Experimenting (a Forrester Report)
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report
Healthcare chatbot diagnosis: will consumers trust them with their health?
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report
2018 CX study: Apple iPhone ads
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report
Streaming Media CX Index: May 2018
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report
The Customer Experience (CX) Industry Report, 2018
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report
Banking Mobile Customer Experience Index: January 2018
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report
Airline Customer Experience Index: September 2017
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report
Retail Mobile Customer Experience Index: June 2017
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report
2017 UX and User Research Industry Survey Report: Executive Summary
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report
2017 UX and User Research Industry Survey Report
