Industry Reports
The annual CX industry survey and competitive CX benchmarking studies to bring you actionable data and insights.
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Modernize Your Customer Research (a Forrester Report)
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2018 CX study: Apple iPhone ads
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Digital CX Trends, 2018 (a Forrester Report)
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Streaming Media CX Index: May 2018
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Avoid These 14 CX Misconceptions: March 2018 (a Forrester report)
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The Customer Experience (CX) Industry Report, 2018
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Banking Mobile Customer Experience Index: January 2018
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Airline Customer Experience Index: September 2017
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Retail Mobile Customer Experience Index: June 2017
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2017 UX and User Research Industry Survey Report: Executive Summary
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2017 UX and User Research Industry Survey Report
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2015 UX Industry Survey: Executive Summary
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2015 UX Industry Survey Report: A Movement Begins
