Webinars

In part 3, episode two of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Niki Forecast, Senior Product Designer at what3words.

In part three, episode two of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes James Villacci, Associate Director, UX Research at HelloFresh.

In this webinar, Colin Murphy, Senior Product Manager, InVision, and Rosa Smith, Senior UX Researcher, UserTesting, will share expert insights for designing great experiences via remote research methodologies. Learn best practices for embedding customer feedback throughout key phases of the design process, and how to overcome distance to remain customer-centric.

Principal UX Researcher Lauren DeFife and Solutions Consultant Landon Barnes, MSMA discuss customer journey mapping best practices.

To kick-start part 3 of the Espresso Webinar Series, our Director of EMEA Marketing, Amy Kelly, welcomes Saswati Saha Mitra, Research Leader at WhatsApp.

Join our guest speaker, Chief Strategy Officer at Liquid Agency, Dennis Hahn, and UserTesting’s CMO, Michelle Huff, for an informal, virtual sit down conversation to discuss marketing with empathy.

The retail fast food landscape is changing. Join UX Researcher Karlyn Granger and Solutions Consultant Kandice Durden as they discuss how companies can adapt to shifting consumer needs and expectations.

In this webinar, guest speaker and Forrester VP/Principal Analyst, Brendan Witcher, will explore what really drives consumers to remain loyal to a retailer, how companies often succeed or fail due to steps they take in moving from multichannel to omnichannel, and why the prerequisite for surviving 2020 and beyond is to become a data-led, customer-obsessed organization that can effectively deliver relevancy and value for today’s digitally-savvy consumers.

In today’s competitive landscape, it is the businesses that are providing exceptional customer experiences that are winning customers hearts and money. Register for this webinar to find out why ‘customer empathy’ is the key driver in delivering those next-level experiences.

Join Stephen Fleming-Prot and Maureen Ybarra for tips on building a user research education program.