Webinars

Join our guest speaker, Chief Strategy Officer at Liquid Agency, Dennis Hahn, and UserTesting’s CMO, Michelle Huff, for an informal, virtual sit down conversation to discuss marketing with empathy.

The retail fast food landscape is changing. Join UX Researcher Karlyn Granger and Solutions Consultant Kandice Durden as they discuss how companies can adapt to shifting consumer needs and expectations.

In this webinar, guest speaker and Forrester VP/Principal Analyst, Brendan Witcher, will explore what really drives consumers to remain loyal to a retailer, how companies often succeed or fail due to steps they take in moving from multichannel to omnichannel, and why the prerequisite for surviving 2020 and beyond is to become a data-led, customer-obsessed organization that can effectively deliver relevancy and value for today’s digitally-savvy consumers.

In today’s competitive landscape, it is the businesses that are providing exceptional customer experiences that are winning customers hearts and money. Register for this webinar to find out why ‘customer empathy’ is the key driver in delivering those next-level experiences.

Join Stephen Fleming-Prot and Maureen Ybarra for tips on building a user research education program.

In this webinar, Janelle Estes, UserTesting's Chief Insights Officer, and Rosa Smith, Senior UX Research will explain the findings from the Streaming Media CX Index Report. You'll learn how seven top on-demand streaming services: Netflix, Hulu, Disney+, Apple TV+, Amazon Prime, HBO Now, and HBO Max, create binge-worthy streaming media experiences with three key strategies.

Cassandra Mally, Director, Customer Research at GoDaddy, and Dipan Patel, Director, Solutions Consulting, discuss how to create a DIY research program to scale UX research at your organization.

We wanted to uncover what practical steps companies can take to attract some customers back to stores and other locations outside the home. UserTesting’s latest pandemic tracking study, conducted in July, identified some important implications for businesses. In this webinar, VP of Market Strategy, Michael Mace, will discuss the key research findings as well as how you can use user tests to gather strategic insights like this for your company.

Doubleheader Event: Customer Empathy

Join Product Rebels Founder Vidya Dinamani and Solutions Consultant Agustin Gonzalez as the discuss how product managers' responsibilities, objectives, and way they work have changed since the pandemic started, and why executives should care about leveraging customer insights to empower product decisions now more than ever.