Working together to help companies create great experiences
Darrell Benatar CEO, Co-founder
Darrell, a seasoned entrepreneur, founded UserTesting in 2008 to enable people at all companies, large and small, to build websites and products with their customers in mind. Since then, Darrell has led UserTesting to become the world leader in remote user research.
Dave Garr Senior Product Manager, Co-founder
Dave has managed websites at Apple, HP, and Intuit. While managing Apple.com, Dave found himself drawn to watching Apple’s user experience labs. Since then he’s been fascinated with usability testing. Dave also won a Webby for his marriage proposal.
Chris Hicken President & COO
Chris has spent most of his career at fast-growing tech startups. As the President and COO of UserTesting, Chris focuses on enabling large businesses to conduct lightning-fast user and market research.
Brian Schwartz SVP of Sales
Brian brings more than 20 years of software and technology experience to UserTesting where he leads our sales organization. He has held senior sales roles at startup and public software companies including Globoforce, Siebel Systems, Epiphany, and Clarify. Brian holds a Bachelor of Arts degree in Communications from the University of Arizona and currently resides near San Francisco with his wife and two sons.
Mark Towfiq SVP of Product & Engineering
Mark has led engineering and product development teams at companies such as Walmart.com, Nextag, and most recently, Flywheel, and he was an early UserTesting customer. He helps the Product and Engineering teams at UserTesting continually improve our service.
Brian Smith VP of Marketing
Brian is a data driven entrepreneur and marketer who has over 20 years of experience growing both B2C and B2B organizations. Prior to joining UserTesting, he led enterprise marketing at Lynda.com, which was purchased by LinkedIn for $1.5 billion.
Maggie Young, CCXP SVP of Customer Experience
A customer experience evangelist, Maggie was formerly the SVP of User Research and Insights at Citi. Prior to Citi, she led User Research and Insights efforts at Zappos.com. She leads the company’s initiative to ensure that all of our decisions are customer-centric.
Laura MacKinnon VP People, Places & Culture
Laura leads the team that finds, develops and engages UserTesting’s world-class talent. Previously, Laura was the VP of People at Coupa Software. Prior to that, she held a variety of senior HR leadership positions at Yahoo!, Opsware, Logitech and SGI.
Tien-Anh Nguyen VP of Finance
Tien-Anh joined UserTesting after extensive financial and strategic experience at OpenView Venture Partners, where he was an investor and advisor to a global portfolio of fast-growing enterprise SaaS companies. At UserTesting, he leads the finance, business intelligence and legal teams to provide the operations and resources critical to our mission.
Sean Cox VP of Customer Success
Sean leads UserTesting’s Customer Success and Account Management teams focused on driving value realization and success for our customers. Sean is passionate about Customer Success being at the forefront of all customer experiences. Prior to UserTesting, Sean built and led the account management practice at Marketo from pre-IPO inception through post-IPO scale and growth.
Paul Hepworth VP of Engineering
Paul is a Lean software practitioner and entrepreneur with extensive experience in agile development environments. He focuses on managing and growing UserTesting’s Engineering team, which works closely with the Product team to rapidly deliver value where it matters most to customers.
Chris Abad VP of Product
Chris has a driving passion for creating beautiful, innovative products that customers love. Previously, he was VP of Product & Design at Campaign Monitor, and he has led product and design teams of all shapes and sizes at Salesforce and Desk.com. He strongly believes user research should be a fundamental part of the decision making process.