Working together to help companies create great experiences
Darrell Benatar CEO, Co-founder
Darrell, a seasoned entrepreneur, founded UserTesting in 2008 to enable people at all companies, large and small, to build websites and products with their customers in mind. Since then, Darrell has led UserTesting to become the world leader in remote user research.
Chris Hicken President & COO
Chris has spent the last 15 years in B2B technology as a leader, investor, advisor and board member. As the President and COO of UserTesting, Chris enables businesses to include human insights in decision-making processes to create great experiences for their customers.
Dave Garr SVP of Customer Experience, Co-founder
Dave has managed websites at Apple, HP, and Intuit. While managing Apple.com, Dave found himself drawn to watching Apple’s user experience labs. Since then he’s been fascinated with usability testing. Dave also won a Webby for his marriage proposal.
Mark Towfiq SVP of Product & Engineering
Mark has led engineering and product development teams at companies such as Walmart.com, Nextag, and most recently, Flywheel, and he was an early UserTesting customer. He helps the Product and Engineering teams at UserTesting continually improve our service.
Dave Ginsburg SVP, Customer Success & Strategic Services
Dave has spent his career helping customers achieve measurable results. At UserTesting he leads all customer-facing teams with a focus on optimizing the value, outcomes and overall success with our solution. Previously Dave has led global consulting, customer success, professional services, strategic advisory and support teams for leading companies including Accenture, Scient, Thomson Reuters, eBay, Mixpanel and Box.
Laura MacKinnon VP People, Places & Culture
Laura leads the team that finds, develops and engages UserTesting’s world-class talent. Previously, Laura was the VP of People at Coupa Software. Prior to that, she held a variety of senior HR leadership positions at Yahoo!, Opsware, Logitech and SGI.
Tien-Anh Nguyen CFO
Tien-Anh joined UserTesting after extensive financial and strategic experience at OpenView Venture Partners, where he was an investor and advisor to a global portfolio of fast-growing enterprise SaaS companies. At UserTesting, he leads the finance, business intelligence and legal teams to provide the operations and resources critical to our mission.
Paul Hepworth VP of Engineering
Paul is a Lean software practitioner and entrepreneur with extensive experience in agile development environments. He focuses on managing and growing UserTesting’s Engineering team, which works closely with the Product team to rapidly deliver value where it matters most to customers.
Chris Abad VP of Product
Chris has a driving passion for creating beautiful, innovative products that customers love. Previously, he was VP of Product & Design at Campaign Monitor, and he has led product and design teams of all shapes and sizes at Salesforce and Desk.com. He strongly believes user research should be a fundamental part of the decision making process.
Janelle Estes VP of Strategic Research Services
Janelle Estes has extensive expertise helping companies achieve business results through great customer experiences. As the head of the strategic research services team, Janelle leads the company vision for how to deliver action-oriented insights to UserTesting customers. Prior to UserTesting, Janelle held UX research consulting roles at Nielsen Norman Group and Forrester Research.