Working together to help companies create great experiences
Andy MacMillan Chief Executive Officer
Andy brings 20 years of enterprise SaaS experience to UserTesting. As a former product executive at Oracle and Salesforce, he saw the critical role that customer centricity plays in creating great experiences. By helping companies become more customer-centric, he has grown multiple enterprise SaaS businesses to hundreds of millions of dollars.
Darrell Benatar Executive Chairman, Co-founder
Darrell, a seasoned entrepreneur, founded UserTesting in 2007 to enable people at all companies, large and small, to build websites and products with their customers in mind. Since then, Darrell has led UserTesting to become the world leader in remote user research.
Tien-Anh Nguyen Chief Financial Officer
Tien-Anh joined UserTesting after extensive financial and strategic experience at OpenView Venture Partners, where he was an investor and advisor to a global portfolio of fast-growing enterprise SaaS companies. At UserTesting, he leads the finance, business intelligence and legal teams to provide the operations and resources critical to our mission.
Kaj van de Loo Chief Technology Officer
Kaj has more than 20 years experience in enterprise software at companies both large and small including SAP and Oracle. He is passionate about applying innovative technology to improve customer experience. As CTO of UserTesting, Kaj is responsible for the research, design, development, and operations of the UserTesting platform.
David Satterwhite Chief Revenue Officer
David brings over 20 years of sales leadership in enterprise technology to his role as Chief Revenue Officer of UserTesting. Starting his high-tech sales career at Oracle and having run and led global sales teams for various stage businesses—from pre-revenue to $125M+—David has a solid track record of successfully building and scaling worldwide sales, customer success, and business development teams.
Michelle Huff Chief Marketing Officer
Michelle Huff brings over 20 years of experience leading marketing and go-to-market strategies at high tech companies, such as Act-On Software, Salesforce, and Oracle. Gaining insights directly from customers and prospects has always been essential in her past roles—from leading product marketing and management teams to launching websites and marketing campaigns. At UserTesting, she’s responsible for driving our go-to-market strategy, product roadmap, building the UserTesting brand, generating demand, and strengthening customer engagement and advocacy.
Dave Ginsburg Chief Customer Officer
Dave is a tech industry veteran with more than 20 years of experience managing post-sales strategies and teams at B2C and B2B companies and is dedicated to helping customers achieve measurable results. At UserTesting he leads all customer success initiatives including training, services and support and is responsible for building the teams and strategies that help customers define and achieve success. Dave has spent his career building high-performing global service teams and has held VP of Customer Success roles at MixPanel and Box, as well as other customer success and professional services leadership roles at companies including Accenture, Scient, Thomson Reuters and eBay Enterprise.
Mona Sabet Chief Corporate Strategy Officer
Mona’s expertise is in turning knowledge of a company’s market, technology, and culture into actionable strategy that drives corporate growth. Her broad range of skills stem from a unique combination of engineering, legal, and business education combined with operating hats managing business development, strategic planning, finance, corporate development, legal, and operations teams. Mona has negotiated hundreds of technology deals and nearly 50 acquisitions from $10M to $500M in valuation. Formerly, she was an executive at Cadence Design Systems and Coverity.
Carol MacKinlay Chief People Officer
Carol’s held CHRO positions at several high profile/high potential companies such as Xero, Plantronics, Jawbone, Borland, and Coverity. Carol brings a broad perspective to her role - having spent many years as a strategic, financial, compensation and operations consultant. Her expertise is helping companies recruit stellar talent and preparing the organization to scale.
Janelle Estes Chief Insights Officer
Janelle is an expert research practitioner fascinated by human behavior and intrigued by data insight. She brings over 15 years’ experience conducting large-scale customer research initiatives for both B2C and B2B companies across a variety of industries to help them transform their customer, user, and brand experiences. Janelle is responsible for stewarding the future of Human Insight and translating that into opportunities to evolve the UserTesting platform. Prior to UserTesting, Janelle held UX research consulting roles at Nielsen Norman Group and Forrester Research.
Dave Garr SVP of Customer Experience, Co-founder
Dave has managed websites for Apple, HP, and Intuit. While running Apple.com, Dave got frustrated with how time-consuming and expensive it was to get customer feedback in a usability testing lab. So he did lots of quick and dirty user research with his family, friends, neighbors, and – in those rare times that he could get up the guts – captive audiences at train stations. That’s why he created UserTesting; to solve a pain point that he had. Dave also won a Webby for his marriage proposal.