THE CROWD HAS SPOKEN, USERTESTING RECOGNIZED BY G2 AS ONE OF THE BEST SOFTWARE COMPANIES FOR 2021

SAN FRANCISCO, Calif – February 24, 2021 –UserTesting, a leading provider of on-demand human insights, today announced that it has been named by G2.com Inc., the largest software marketplace and review platform, to its list of Top 100 Best Software Companies for 2021. UserTesting has been ranked #32 on the list of the Top 100 Best Global Sellers, as well as ranked #41 on the list of the Top 50 Best Customer Service Products. 

UserTesting is joined by other leading software companies across technology sectors–the full list of Top 100 Best Global Sellers can be found here. UserTesting is also a leader across multiple G2 categories, including Consumer Video Feedback, Enterprise Feedback Management, User Research, and Mobile App Testing. UserTesting has over 500 validated customer reviews with a strong 4.5 star rating. Visit UserTesting’s profile on G2 here to read the reviews shared by real customers. 

“There is nothing more powerful than direct feedback from your customers,” said Michelle Huff, CMO of UserTesting. “We are a company built on the voice of our customers. It is our mission to build products and experiences that help companies of all sizes put their customers at the center of their business decision-making process.”

The G2 Best Software Companies awards rank the world’s best software companies and products based on authentic, timely reviews from real users. G2 Crowd is one of the world’s leading platforms for business software reviews. Offering crowd-sourced verified user reviews on B2B software, the site makes it easier for buyers to make the right decision when selecting technologies to run their business. 

Criteria 
Winners were determined based on reviews left at G2.com between Jan. 1, 2020 and Dec. 31, 2020. All scores are calculated using G2’s algorithms, including for Satisfaction and Market Presence, explained in detail here

Michelle concludes, “We are honored to be named as a best software company based on the collective experiences of our users.”

About UserTesting
UserTesting (NYSE: USER) has fundamentally changed the way organizations get insights from customers with fast, opt-in feedback and experience capture technology. The UserTesting Human Insight Platform taps into our global network of real people and generates video-based Customer Experience Narratives (CXNs)™, so anyone in an organization can directly ask questions, hear what users say, see what they mean, and understand what it’s actually like to be a customer.  Unlike approaches that track user behavior then try to infer what that behavior means, UserTesting eliminates the guesswork and brings customer experience data to life with human insight. UserTesting has more than 2,100 customers, including more than half of the world’s top 100 most valuable brands according to Forbes. UserTesting is headquartered in San Francisco, Calif. To learn more, visit www.usertesting.com.

Media Contacts:
UserTesting, Inc.
Chris Halcon 415-699-0553
chalcon@usertesting.com

Investor Relations:
Sapphire Investor Relations
Erica Mannion and Michael Funari
ir@usertesting.com
617-542-6180