USERTESTING ADDS FORMER NIELSEN NORMAN GROUP UX CONSULTANTS TO LEADERSHIP TEAM

UserTesting Expands Team to Support Rapid Enterprise Growth

MOUNTAIN VIEW, Calif., Sept. 10, 2014 – Today, UserTesting announced the addition of Marieke McCloskey and Janelle Estes, two former User Experience Consultants at Nielsen Norman Group (NN/g), an industry leader in the user experience field for nearly 20 years. With more Fortune 100 customers employing UserTesting and revenue doubling year-over-year for the past three years, these strategic new hires position UserTesting to continue the rapid expansion of its Enterprise platform.

Marieke McCloskey, Director of Research – Marieke will lead UserTesting’s in-house Research team of currently more than 30 members in the Mountain View office. These researchers support Enterprise Client user research efforts by creating, conducting and analyzing research results across a variety of devices and product lifecycles. A former User Experience Consultant at NN/g with an MA in Cognitive Science from Johns Hopkins University, Marieke has conducted hundreds of desktop, mobile, and tablet usability study sessions, and trained more than 2000 web developers, designers, and business professionals on user-centered design and UX.

Janelle Estes, Director of Research Strategy – Janelle will work closely with UserTesting’s Enterprise clients as they collaborate with Client Success Managers to plan their research roadmaps. She will advise on research options for unique or complicated research projects, as well as work with the Enterprise Sales team to assess the needs of prospective new clients. A former User Experience Consultant at NN/g and Research Associate at Forrester Research with an MS in Human Factors in Information Design from Bentley University, Janelle has planned and conducted qualitative and quantitative user research on websites, applications, mobile devices and intranets in North America, Europe and Australia.

“Our amazing team of researchers enables large businesses to conduct world-class usability research very quickly and dramatically increase the amount of customer feedback they can process,” said Darrell Benatar, CEO of UserTesting. “Adding Marieke and Janelle to the team allows us to tackle broader customer experience challenges and suggest best-practice solutions.”

About UserTesting
UserTesting (NYSE: USER) has fundamentally changed the way organizations get insights from customers with fast, opt-in feedback and experience capture technology. The UserTesting Human Insight Platform taps into our global network of real people and generates video-based Customer Experience Narratives (CXNs)™, so anyone in an organization can directly ask questions, hear what users say, see what they mean, and understand what it’s actually like to be a customer.  Unlike approaches that track user behavior then try to infer what that behavior means, UserTesting eliminates the guesswork and brings customer experience data to life with human insight. UserTesting has more than 2,100 customers, including more than half of the world’s top 100 most valuable brands according to Forbes. UserTesting is headquartered in San Francisco, Calif. To learn more, visit www.usertesting.com.

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