UserTesting Blog

Featured articles

  • UserTesting was named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026.

    Blog

    UserTesting named a leader in The Forrester Wave™ for Experience Research Platforms, Q1 2026

    Experience research is evolving rapidly—becoming more continuous, more collaborative, and more deeply embedded in...
  • UserTesting acquires User Interviews, a premium participant recruiting platform. Together, UserTesting and User Interviews are creating the industry’s most comprehensive and scalable customer insights solution, strengthening how organizations access real customer perspectives to make better decisions.

    Blog

    UserTesting and User Interviews join forces to strengthen the industry’s most trusted source of customer insights

    Today, UserTesting announced the acquisition of User Interviews, a premium participant recruiting platform. Together...
  • Blog

    5 rules for creating a good research hypothesis

    A hypothesis is a proposed explanation made on the basis of limited evidence. It...
  • Photo of a man and a woman at a desk pointing at a computer screen having a discussion

    Blog

    CX vs. UX: what’s the difference?

    While user experience (UX) and customer experience (CX) aren’t the newest acronyms born out...

All articles

Image of a laptop with a mobile phone showing an icon representing security

Blog

5 ways to build customer trust on your site or app

Each time a potential customer interacts with your site or app, you have an...

Blog

Why B2B companies need to compete on great CX to win over customers

In the past, a small number of behemoths dominated the B2B market, but today...
Photo of 3 professionals sitting at a conference table and smiling

Blog

Ethics of emotional intelligence in UX research

There’s no doubt that emotional intelligence plays an important role in UX. But along...

Blog

Exploring our Moderated Testing solution with Christian Rohrer

In the following video, you’ll see the mobile testing capabilities we offer in our...

Blog

Five challenges of remote user research and how to deal with them

Remote user research and testing has never been more at the forefront of UX...

Blog

Six things News UK learned about running user research in Agile

Join Claire Dracott, Deputy Head of User Experience at News UK, and Lee Duddell...
Photo of two people shaking hands with team members around a conference table clapping

Blog

How insurance companies can improve UX

Insurance companies are spending a lot to attract customers to their websites. Indeed, insurance...

Blog

How to implement a Research Ops program [Infographic]

Originally developed by Kate Towsey of Atlassian, a ResearchOps program manages the people and...

Blog

Introducing our holistic score for measuring user experience: QXscore

Nearly three-quarters of digital experience professionals agree that it’s critical or very important to...