What do you like best about the product?

Very fast responses from users, Very detailed qualitative feedback, Easy to use and set-up

What do you dislike about the product?

The export to Excel function could be improved. It works, but I often have to manipulate it when analysing.

What problems is the product solving and how is that benefiting you?

UserTesting is mainly used by our UX team (designers, writers, researchers) to inform the development of our Hi-Fi designs and content. It allows us to see whether users understand and like the designs before releasing updates to our app and onboarding journey. Members of the marketing team also use it in order to test different campaign designs and messaging.

What do you like best about the product?

The speed with which we're able to activate projects and get real-time feedback from actual prospective customers is stunning.

What do you dislike about the product?

You do have to set aside the time to watch and analyze the videos, which can be time consuming.

What problems is the product solving and how is that benefiting you?

Great to get actual market/customer feedback on concepts, shopping experience, and search behavior rather than relying on gut or outdated research. We're able to turn around answers to real product and business questions almost in real time.

What do you like best about the product?

It is super easy to set up moderated and unmoderated studies. The templates for tasks are time-savers. Results are ready usually within hours.

What do you dislike about the product?

I have no complaints. Customer support is very responsive.

What problems is the product solving and how is that benefiting you?

UserTesting has allowed us to truly understand customer issues. Having customers involved in the design process through different research methods has been key at addressing customer's pain points. UserTesting allowed us to remotely test both physical and digital products which is a huge advantage, especially during lockdowns due to COVID.

What do you like best about the product?

User testing has provided a platform to generate a better understanding for both our product and marketing team. UT's immense stock of viable participants has opened up testing for us and sped up our processes. With a wonderful, supportive community, it truly is a platform that no UXer should be without.

What do you dislike about the product?

It can be cost-prohibitive for individual contributors. It's something you may have to lobby for at your organization, but the sales team is great and can help in that regard.

Recommendations to others considering the product:

You'll find that once you start using highlight reels and sharing the findings with colleagues around the organization, interest in the tool will skyrocket.

What problems is the product solving and how is that benefiting you?

With a smaller team, I'm able to handle a variety of requests from the organization easily, leaving more time spent processing the findings than coordinating meetings, screen shares, etc..

What do you like best about the product?

User testing makes it incredibly convenient to run moderated and unmoderated user tests. I particularly like the study templates that allows my team to build user studies quickly and not redesign each user study from scratch (e.g., Usability test, concept feedback, etc.).

What do you dislike about the product?

My team has only been using it for about two months, so we are not experts. Our major pain point is having to export User Testing study results for a summary in other tools. User Testing has a pretty good way of summarizing qualitative studies in their built-in insights tab. However, it's still limited in scope, especially in our multi-method studies that use quantitative data (from Qualtrics surveys, for example). Those multi-method studies require us to patch together a bunch of disparate data sources (User testing included) to complete a holistic research study.

What problems is the product solving and how is that benefiting you?

We are getting end-user feedback quickly for websites and mobile apps.

What do you like best about the product?

Recruiting from the UserTesting panel couldn't be easier. And the range of available participants has covered most of the use cases I need to test for whatever project I've worked on.

What do you dislike about the product?

The UI can be a bit fiddly but with use it gets pretty easy.

What problems is the product solving and how is that benefiting you?

Usability testing of designs and prototypes. Also concept testing, including validation of labels and taxonomy. Quick insights on concepts at an early stage of a project give us a head start in our product design.

What do you like best about the product?

We love the fact that the ML tool finds and pinpoints the places in the video where players had positive or (more important to us) negative feedback. This allows us to save time and find valuable information from the testing.

What do you dislike about the product?

There's little not to love in the service. Some tools like conducting multiple tests with the same people could be easier to use.

Recommendations to others considering the product:

Use the tutorials, research and materials the site offer to better use the service.

What problems is the product solving and how is that benefiting you?

With usertesting we can quickly improve the most important part of the games: the first few interactions players have with it. By nailing that we can make sure we give the right impression to the right kind of players.

What do you like best about the product?

The ease of use is incredible, and lead time to insights has been something we've been leveraging a lot in all of our latest product releases from just basic concept testing to sniffing out the largest usability issues with our features.

What do you dislike about the product?

One thing that's not great is that there are definitely participants that take advantage of the system and try to speed through. Occasionally we'll get participants like that but UT has been great in swapping those sessions out for new ones.

What problems is the product solving and how is that benefiting you?

Ensure all features we release make sense to our users and don't cause confusion. We've been able to tease out the core needs of our members as well as our prospects using Usertesting. It's been great for measuring usability of design solutions and gathering sentiment around different initiatives we're pursuing.