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Industry reports and guides for CX, UX, UI, and design

Industry reports and guides for UX, UI, CX, and design, as well as competitive CX studies to bring you actionable data and insights
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How organizations are keeping up with customer expectations

For the 10th edition, UserTesting asked 1,857 professionals worldwide how their organization keeps their experience customer-centric. 

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    Image of a tablet showing what's in store for the next generation of banking?

    US generational banking report

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    Cover of the guide: How to create a user-friendly ecommerce website with woman smiling looking at laptop with a credit card in hand

    Industry Reports

    How to create a user-friendly ecommerce website

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    Image of the cover of the report: Comparing the digital experience of the top 5 US banks

    Industry Reports

    Comparing the digital experience of the top 5 US banks

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    Image of the cover of the book executive summary: how inflation is affecting APAC travel

    Industry Reports

    Executive summary: How inflation is affecting APAC travel

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    Image of the cover of the guide for improving onboarding at banks

    Industry Reports

    How to accelerate customer acquisition at banks and financial firms

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    Cover of the industry report retail banking: boost your customer experience

    Industry Reports

    Retail banking: boost your customer experience

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    UserTesting ecommerce guide

    Industry Reports

    Understanding evolving ecommerce expectations in North America

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    UserTesting ecommerce guide

    Industry Reports

    Understanding evolving ecommerce expectations in EMEA

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    UserTesting ecommerce guide

    Industry Reports

    Understanding evolving ecommerce expectations in APAC

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