Demonstrate value with a standardized and meaningful experience-based metric
- We help you connect the experiences you deliver to organizational outcomes by leveraging QXscore, a metric that incorporates the behavioral and attitudinal performance of digital experiences into one score that is easily understood across the business.
- Connect user experience to organizational outcomes by benchmarking the performance of the experiences you deliver and communicating a clear roadmap for action.
- Benchmark experiences is an end-to-end delivery that provides an experience-based benchmark that communicates the value of research to the business and guides business or product investment decisions.
Achieve outcomes with help from our experts
Incorporate benchmarking best practices
Adopt expertise from industry leaders to improve your processes.
Make decisions with the help of third-party objectivity
Support decision-making with external analysis of your customer needs free of internal bias.
Focus on implementing improvements
Align your team's resources to a prioritized list of actionable insights.
End-to-end research and benchmarking delivery based on your needs
Our expert research team helps you source participants, perform testing and analysis, and delivers a customized report of recommendations, letting you focus on implementing improvements.
Depending on your needs, you can benchmark competitive experiences by comparing how your user experience performs relative to up to three experiences. Benchmarking longitudinal experiences helps you establish a baseline measurement of your desktop or mobile experiences that can be compared with future experience changes to quantify performance over time.
Work with our team of experts
Understand business needs
Develop a tailored approach based on how your team is measured and desired outcomes.
Completed based on your target criteria, desired number of contributors, and includes initial questionnaire.
Quantify the behavioral and attitudinal
Measure the behavioral task success of your mobile or web experiences, as well as its appearance, ease of use, loyalty NPS, and trust metrics.
Communicate strategic outcomes
Receive targeted insights that connect how experience can drive product strategy and prioritization. A scorecard helps business leaders and senior management understand how experience correlates with organizational outcomes.