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Learn about the power of human insight Learn about the power of human insight Learn about the power of human insight Connect the dots between what people think, feel, say, and do.   Learn about the power of human insight    Connect the dots between what people think, feel, say, and do. Learn about the power of human insight Learn about the power of human insight Learn about the power of human insight


Speakers from Alaska Airlines, Capital One, Disney, Goldman Sachs, IBM, IDEO, Microsoft, Nextdoor, StubHub, Symantec, TripAdvisor, U.S. Bank, and Vanguard among the experts sharing invaluable insights and ideas on customer experience trends

SAN FRANCISCO, Calif – August 8, 2019 – UserTesting, the leading on-demand Human Insight Platform, today announced an exciting line-up of customer and keynote speakers, industry experts, and instructional sessions for The Human Insight Summit 2019.

The Human Insight Summit 2019 is the only conference that brings together the entire community of UserTesting experts, user experience (UX) pros, researchers, designers, product teams, digital teams, and marketers focused on creating great experiences that are built on deep customer empathy and human insight. UserTesting is hosting the multi-city conference, which takes place Tuesday, Oct. 15, in New York, N.Y., and Tuesday, Oct. 29, in San Francisco, Calif.

“Our goal with The Human Insight Summit is that every attendee gains creative and new strategies, tactics, and skills they can activate immediately when they get back to the office, to help drive better customer experiences,” said Michelle Huff, Chief Marketing Officer at UserTesting. “We have been overwhelmed by the number of customers interested in sharing with their peers their knowledge and experience with the UserTesting platform, as well as their industry-focused expertise. The Human Insight Summit is a can’t-miss event for customer experience professionals!”

Customer-Driven Sessions and Distinguished Featured Keynotes

More than 15 marquee UserTesting customers—representing top global brands such as: Alaska Airlines; Capital One; Disney Parks, Experiences and Products; Goldman Sachs; IBM; IDEO; Microsoft; Nextdoor; StubHub; Symantec; TripAdvisor; U.S. Bank; and Vanguard—will lead customer-driven presentations and breakout sessions, and participate in valuable panel discussions at The Human Insight Summits in San Francisco and New York.

In addition, David Schonthal, Clinical Associate Professor of Innovation and Entrepreneurship at The Kellogg School of Management and Senior Director at IDEO, will present a keynote titled “The Power of Why” at the New York customer conference. And, in San Francisco, Nextdoor Chief Product Officer (CPO) Tatyana Mamut will present the keynote “The 7 Habits of Customer-Centric Companies.”

A complete agenda for the New York customer conference can be found here, and the complete San Francisco agenda can be found here.

illumi Awards

UserTesting will also announce the winners of its new illumi Awards at The Human Insight Summits. The customer awards program recognizes organizations that inspire the world to think about human insight as a critical element for achieving excellence in customer experience, business innovation, and organizational success.

Registration and Sponsorships

Early bird registration is available until Aug. 25 for a discounted conference rate of $199 per person; after Aug. 25, 2019, the full conference registration rate of $349 will apply. Additionally, those organizations interested in sponsoring The Human Insight Summit 2019 can contact

Dates and Locations:

New York
Tuesday, October 15th
9:00 a.m. - 6:00 p.m.
117 West 42nd Street
New York, NY 10036
Conference registration

San Francisco
Tuesday, October 29th
9:00 a.m. - 6:00 p.m.
The Westin St. Francis
335 Powell Street
San Francisco, CA 94102
Conference registration

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives, designers and UX researchers confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue. UserTesting has over 1,200 subscription customers, including half of the top 100 brands in the world, and has delivered human insights to over 35,000 companies to-date. Backed by Accel and OpenView, UserTesting is headquartered in San Francisco, CA. To learn more, visit

Media Contact:

UserTesting, Inc.
Chris Halcon

UK Media Contact:

UserTesting, Inc.
Amy Kelly
+44 (0)77 1862 3019