UserTesting Blog

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  • UserTesting was named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026.

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    UserTesting named a leader in The Forrester Wave™ for Experience Research Platforms, Q1 2026

    Experience research is evolving rapidly—becoming more continuous, more collaborative, and more deeply embedded in...
  • UserTesting acquires User Interviews, a premium participant recruiting platform. Together, UserTesting and User Interviews are creating the industry’s most comprehensive and scalable customer insights solution, strengthening how organizations access real customer perspectives to make better decisions.

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    UserTesting and User Interviews join forces to strengthen the industry’s most trusted source of customer insights

    Today, UserTesting announced the acquisition of User Interviews, a premium participant recruiting platform. Together...
  • Blog

    5 rules for creating a good research hypothesis

    A hypothesis is a proposed explanation made on the basis of limited evidence. It...
  • Photo of a man and a woman at a desk pointing at a computer screen having a discussion

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    CX vs. UX: what’s the difference?

    While user experience (UX) and customer experience (CX) aren’t the newest acronyms born out...

All articles

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Simplifying camera tasks for mobile tests and ethnographic research

Ethnographic research is a qualitative research method where a participant is observed in their...

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How remote user testing helped Every.org improve the charitable giving experience

At Every.org, we’re building a simple and social giving experience. And since giving is...

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COVID-19 study series: B2B buyer behaviors

Welcome to UserTesting HITs, an ongoing series in which we share human insight trends...
Smiling man sitting in front of a camera on a tripod

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4 ways video improves the customer experience

Over the last few years, video has proven to be a successful tool to...

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Connect with your own audiences through UserTesting’s Custom Network

Custom Network enables companies to onboard and connect with panels of their own users...

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Suggested Sentiment: increasing speed to insight with the power of machine learning

At UserTesting, increasing speed to insight is a priority. Most tests (upwards of 80%)...

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Jira integration: on-demand human insights where product decisions are made

Customer feedback is often the cornerstone of building great products and experiences. After all...
Photo of a crowd in COVID masks protesting

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4 test templates for building empathy on issues of racial equality

Across the globe, organizations large and small are moving quickly to stand together with...

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COVID-19 and changes in behavior: why you must relearn your customers

Although the world is always in a state of change, you'd be forgiven if...