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Photo from the 2023 THiS conference by UserTesting. This post lists 16 great CX conferences to attend.

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16 must-attend CX conferences in 2025 (and how to get maximum ROI from them)

Customer experience (CX) isn’t just changing—it’s evolving at an exponential rate. AI, automation, and...
Photo of 4 call center workers answering customer support calls

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The customer experience crisis in banking contact centers—and how to fix it

“I was so frustrated, I just kept pressing zero until I got a person.”...
From friction to conversion: optimizing digital bank account opening with customer insights

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Banks are losing customers at this critical step—here’s how to stop it

Opening a bank account should be simple. Yet, many customers abandon the process due...
Group of individuals surrounding a business plan in an office

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Crafting a winning design proposal: strategic insights for senior leaders

A design proposal is more than just a document; it’s a strategic blueprint that...
Photo of four business professionals meeting at a conference table

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Design for emotion, not usability: how generative AI changes the rules of successful software

Most product teams are under intense pressure to deliver AI-enhanced products and features, seize...
Group of young individuals sitting at a boardroom table watching a speaker present

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How to turn qualitative feedback into data-driven insights

The most effective business decisions are driven by robust data, but quantitative data alone...

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14 ways to leverage psychology in UX design

To design a compelling user experience (UX), it helps to learn the basics of...
Photo of a team at a conference table discussing CX strategy

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The missing piece in your CX strategy (hint: it’s not more tech)

If you're responsible for digital customer experience, you've probably been here: facing declining conversion...
Photo of woman concentrating while looking at laptop

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How to use the paradox of choice in UX design to increase conversions

Have you ever stood in front of a candy aisle and been overwhelmed by...