MFM Homepage Pathing Test

4.25/5

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839 of 839 Total Reviews

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Emily Johnson

Retail & ecommerce

GlobalUnited States

October 29, 2024

Simplifies reaching niche customers

What do you like best about the product?

As the only established UXR platform, it makes it quick to find participants that fit a niche user group due to the size of its participant network.

What do you dislike about the product?

A lot of new developments focus on AI, when in reality there are much better features that can be developed (such as timed tasks)

What problems is the product solving and how is that benefiting you?

Making it easier & faster to test prototypes with a niche audience

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Amberly Miller

Operations Consultant & Virtual Team ArchitectFinancial services

GlobalUnited States

October 29, 2024

Best way to reach your customers!

What do you like best about the product?

UserTesting has been a fantastic tool for gathering real user feedback. The platform is easy to use, with features like targeted demographics, video feedback, and various testing modes, which allow us to gain insights from the right audience. The reporting tools make it simple to analyze feedback quickly, making it a valuable asset for creating user-centered designs.

What do you dislike about the product?

Sometimes the participants that we reach through screeners are not a perfect match and have cheated the system a little bit, but userzoom and UserTesting are doing their best to make sure that this does not occur regularly.

What problems is the product solving and how is that benefiting you?

Understanding our customer needs and pain points

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Becca Lisoski

Design MentorFinancial services

GlobalUnited States

October 29, 2024

Good methodology not enough ai features

What do you like best about the product?

I enjoy the ability to run advanced methodologies/ mixed research.

What do you dislike about the product?

I wish there was a way to exclude cheaters easily. I find a lot of people are not filling out tests out and skipping questions.

What problems is the product solving and how is that benefiting you?

I helps us determine usability and drive data based decisions

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Sam Case

Automotive

GlobalUnited States

October 29, 2024

Easy to set up tests, save or modify previous test structures

What do you like best about the product?

I love the pain point insights in videos to help identify where users struggled

What do you dislike about the product?

There is no streamlined way to pull videos from UserTesting into EnjoyHQ to write reports

What problems is the product solving and how is that benefiting you?

Our legal team limits who we are able to run tests with in person so UserTesting has really broadened our test range and demogrpahics

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Josie Kelly

Financial services

GlobalUnited States

October 28, 2024

So far, so good!

What do you like best about the product?

Love the UserTesting University, not many platforms have this for their customers!

What do you dislike about the product?

Nothing so far, we are just starting out.

What problems is the product solving and how is that benefiting you?

We are just starting but we feel it will benefit us a lot in getting quicker testing results.

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Heidi Packard

User Experience DesignerFinancial services

EnterpriseUnited States

October 28, 2024

Friendly customer care

What do you like best about the product?

I'm a new customer but so far I like the customer service and care provided

What do you dislike about the product?

I have no complaints at this time, pleased with customer care. The human insight summit in Austin has been an amazing experience thus far as well!

What problems is the product solving and how is that benefiting you?

Helping us get a niche demographic to test with.

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Graham Link

Healthcare

Mid-MarketUnited States

October 28, 2024

Great tool limited by recruitment challenges and analysis

What do you like best about the product?

The single most used part of UT for me is highlight reels, I use them all the time especially for interviews that I conduct outside of UT! The dedicated IA testing tools are also very useful.

What do you dislike about the product?

Recruiting quality participants who are who they say are has become much more challenging lately, or at least it feels that way. I also struggle with the test creation interface which never seems to save my edits correctly. The analysis portion isn't very helpful especially when it comes to IA - the table output is almost impossible to interpret.

What problems is the product solving and how is that benefiting you?

Testing IA, quick unmoderated evaluative research, highlight reels for stakeholder buy in!

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Verified User in Retail

Director, Product Design Retail & ecommerce

GlobalUnited States

October 28, 2024

Helps drive customer led innovation

What do you like best about the product?

Super helpful at gathering quick customer insights across our product life cycle

What do you dislike about the product?

Credit based model is difficult to predict cost

What problems is the product solving and how is that benefiting you?

Customer insights

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FEATURED REVIEW

Khanh Tran

UX ResearcherTravel & hospitality

GlobalViet Nam

January 28, 2025

This platform is very easy to use. It also has many different types of tests and questions.

What do you like best about the product?

Very easy to use and has lots of types of test and questions.

What do you dislike about the product?

I wish they can enable me to conduct the focus group.

What problems is the product solving and how is that benefiting you?

I can set up the moderated and unmoderated tests with users on this platform. For the unmoderated test, the format is very smart and can lots of my time.

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4.5/5

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Aziidah Nanteza

August 5, 2025

This is the best user testing site

This is the best user testing site. The guidelines are very clear for each task and payment comes in as promised. I am learning a lot and very excited to keep learning.

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Dhikshith vj

August 5, 2025

Wonderfull

Wonderfull, consize with the context to help and quick suggestion.

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Bella

August 5, 2025

First time user

It’s is first time using this platform… It’s is first time using this platform and I think it can be a great start to delivery testing and also all the processes that quality could cover up.

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