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Great for general markets
What do you like best about the product?
UserTesting is by far the fastest way to conduct unmoderated testing with live participants. They have a growing list of functionality that is desirable in a product (survey, moderated, unmoderated, first click, etc. etc.). The customer success managers are responsive and attentive.
What do you dislike about the product?
The quality of the participant pool is not great. Often, participants are not truly eligible for the study they have screened into. Additionally, I dislike that I am unable to see user names in the new survey functionality. Additionally, it's difficult to recruit on UT for any group beyond general market (specific banking customers, commercial customers, private client, small business). I would also appreciate the functionality to double-screen before a participant is deemed eligible to participate in a study, similar to UserInterviews. I find that increases the quality of respondents and weeds out those who are untruthful on screeners. While UT has all functionality you'd want (surveys, moderated, unmoderated, etc.) it seems that they continue to just add more new products to their roadmap before fine tuning the existing products. For example, in the unmoderated features, there is no way to randomly present more than 2 different prototypes. You can only counter balance with two. Overall, it seems as though UT has focused on mergers and acquisitions and diversification of products, and in that time their competitors (UserInterviews, MeasuringU, Dovetail, etc.) have eclipsed them in quality because their competitors focus on a single product (moderated interviews, for example with UserInterviews) and become best in class for that specific product.
What problems is the product solving and how is that benefiting you?
The biggest problem is getting the voice of the customer quickly. Proprietary recruitment takes a long time and requires immense human power. Having the ability to just launch to a pool of people is the biggest benefit UT provides.
UserTesting is a great way to get qualitative feedback and insights from customers about web pages
What do you like best about the product?
Ease of recruitment and the responses with customers speaking their answers!
What do you dislike about the product?
If your sample is more complicated, it takes a little longer to create screener
What problems is the product solving and how is that benefiting you?
Review of web pages to get feedback on ease of navigation
Research operations simplified :)
What do you like best about the product?
I can schedule to meet users/target profiles whenever I want and be assured about quality participation.
What do you dislike about the product?
Integration of moderated interview's sessions' with my Teams calendar is very poor.
What problems is the product solving and how is that benefiting you?
I don't need to worry about where will I get my participants from when planning a study
Great for getting insight if set up correctly
Use Cases and Deployment Scope:
We use it to make data-driven decisions on how to retain members, make happier members, and ultimately, a more successful organization.
Likelihood to Recommend:
UserTesting can reveal if users understand the organization's value proposition, if the messaging resonates with them, and if the calls to action are clear and compelling. However it primarily focuses on observing behavior and immediate reactions. While users share their thoughts, it's not designed for the probing and nuanced questioning techniques used in in-depth interviews to uncover deeper insights.
Great for creating highlight reels, but lacks some crucial advanced functionality.
What do you like best about the product?
The ease of creating clips and highlight reels. That's a game-changer for qualitative analysis and reporting.
What do you dislike about the product?
It's lacking some functionality that a professional researcher/ research team needs. For example, the ability to blacklist certain urls to prevent the recording of PII (vs relying on an imperfect blur filter set at the task level).
What problems is the product solving and how is that benefiting you?
capturing qual insights
Poorly designed product, slow outdated interface, few to no recent updates
What do you like best about the product?
The best thing is being able to quickly recruit people to test with minimal friction
What do you dislike about the product?
It's a shockingly poorly designed product. The interface is rickety and everything loads slowly. The visual design and hierarchy is poor. Idk, compared to eg. Lyssna it's way way behind
What problems is the product solving and how is that benefiting you?
Helps us test prototypes and design concepts
Your product is amazing. However the more I use the product the more I start to see the limitations.
What do you like best about the product?
The recordings, Metrics tab, the research environment. I appreciate Aiyesha and Tom they are really helpful and super knowledgeable.
What do you dislike about the product?
• The workaround of embedding a survey link in a short test is creating a poor user experience and impacting feedback quality. • Users are encountering difficulties opening external links and navigating back to the survey questions. Suggestion: • Microsoft Forms handles this very effectively by allowing images to be displayed directly alongside the relevant question. • Please view this survey: https://forms.office.com/r/0GMD3T3VZj Issue: We are currently working on adding the Jackpot City casino branding to the custom network on the UserTesting platform. However, we are encountering an issue with the suggested dimensions. The logo is appearing very small and is hardly visible. Could you please provide us with the specific design specifications (e.g., recommended dimensions, file format, maximum file size) that we should be using to ensure the Jackpot City logo displays correctly and is clearly visible on the platform? Suggestion 1: Feature Request: Text Formatting in Surveys • Could you please consider implementing text formatting capabilities within the survey creation tool? • Here is the link to the formatting shortcuts: https://help.usertesting.com/hc/en-us/articles/11880445709341-Shortcuts-for-formatting-text • We believe that the ability to format text (e.g., bolding, italics, bullet points) in survey questions and instructions would significantly improve the clarity and readability for testers. • This would help them focus on the key objectives of each question and make the survey less overwhelming, as currently large blocks of text can be difficult to digest. • Implementing these formatting shortcuts would enhance the overall testing experience and likely lead to more focused and accurate feedback. • Below is an example of what the question looks like without formatting. Creating Highlight reels is soo time consuming and the platform is sooo slow.
What problems is the product solving and how is that benefiting you?
Gaining insights into from our players and getting to know them.
UserTesting is a good UXR tool.
Use Cases and Deployment Scope:
User Testing is a tool used for conducting user research, used primarily within the Customer Experience team, where we identify usability issues and potential improvements for a website or app during different phases of the website development. Business problem: conduct tests, recruit participants for testing, research management, etc. Scope: unmoderated usability testing, moderated testing (interview), survey, participant recruitment.
Likelihood to Recommend:
UserTesting saves us lots of time recruiting participants from the User Testing panel; it has a large number of participants you could recruit from and usually gets filled very quickly. Sometimes, for some, short tests took less than half a day to fill, which we highly appreciated. Hopefully, in the future, the video snippets and analysis feature will be easier to use.
This platform is very easy to use. It also has many different types of tests and questions.
What do you like best about the product?
Very easy to use and has lots of types of test and questions.
What do you dislike about the product?
I wish they can enable me to conduct the focus group.
What problems is the product solving and how is that benefiting you?
I can set up the moderated and unmoderated tests with users on this platform. For the unmoderated test, the format is very smart and can lots of my time.
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Never had an issue with customer…
this website is useful.
The fact that you can speak your mind…
Good but not a good pay
