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The go-to for usability testing
Use Cases and Deployment Scope:
Im a user researcher at Conde Nast. It is our principle tool to connect with audiences across our brands. Primarily it is used for usability studies, interviews or mixed method testing. Both moderated and unmoderated. It does have a secondary use for surveys although this is less reliable given the wide scope of the pool of participants.
Likelihood to Recommend:
Well suited to its original purpose- usability testing and interviews. This can be performed at pace, given the large audience (although our brands are very well known so this should not be a barrier) and there is a decent level of task customisation when conducting unmoderated testing.Its less appropriate for survey where you are looking to capture genuine intent/behaviour, even with screeners the data skews more positively than onsite survey, makes me question the quality of survey respondents.
User testing a great research tool in constant evolution.
Use Cases and Deployment Scope:
We use UserTesting to validate our assumptions on a product design. To make better decisions to improve the user experience and enhance our product usability, and to create more user-friendly designs. This process helps us reduce the risk of proposing the wrong product design and increase customer satisfaction by aligning the product more closely with what the user wants and expects.
Likelihood to Recommend:
Creating user testing, interviews, and surveys is quite easy. You can include many types of questions, as well as tree testing and Card sorting. On the other hand, exporting the data is still a very basic process.
Highly recommend
Use Cases and Deployment Scope:
We use UserTesting for conducting qualitative research with both our customers and non-customers. We run moderated and unmoderated interviews, usability tests and surveys to test prototype designs, get user feedback on their experiences with our products, and understand our customer pain points in order to improve our product offerings and services. By using this tool, we are able to quickly create the test or surveys and gather insights almost instantly once we get feedback which helps with our turnaround time for our projects.
Likelihood to Recommend:
If you are looking to run moderated interviews, usability testing or just gathering quick survey results, UserTesting would be a good fit whether you are a beginner company or a well established one. I think all companies should conduct research to better their products and services and to understand their consumers and UserTesting makes it very easy to do so. They also provide lots of resources to learn and personal help if needed.
One of the most complete tools
What do you like best about the product?
UserTesting is one of the most complete tools in the market. They offer so many test types and their panel is robust, allowing us to run unlimited tests. The recording functionality is a differential. They constantly release product improvements.
What do you dislike about the product?
Their interface can be a bit complex for non-researchers as they offee too many possibilities.I would like them to simplify it and provide more guidance to non-researchers.
What problems is the product solving and how is that benefiting you?
We can easily reach out to employees and B2B companies to run usability testes and interviews.
Great for key business decisions
What do you like best about the product?
How fast it allows me to collect feedback
What do you dislike about the product?
The interface and general usability os the website
What problems is the product solving and how is that benefiting you?
I'm being able to quickly show how some navigational problems in our website are affecting the use of the feature that should bring us the most ARR
Powerful tool that would benefit from its own purpose
What do you like best about the product?
UserTesting's strengths are its panelists, flexible incentive structure, and breadth of testing modes. I like that they push for the latest and greatest features that users are asking for.
What do you dislike about the product?
As the platform has changed to adopt user preferences, the navigation and site structure has diminished. It can be difficult to know where to find tools, there are inconsistencies in test organization/folder structure, and some features are just buried behind a "clean" UI. The tool suits power users well and I'd like to have easier access to powerful featuers.
What problems is the product solving and how is that benefiting you?
UserTesting is empowering our organization to give users a voice. We are integrating their voice into our strategic priorities and it's helping us shape decisions that affect them.
User Testing makes it fast, easy and intuitive to collect rich insights from users
What do you like best about the product?
User Testing allows me to rapidly get rich user feedback on concepts and designs. I love that User Testing has its own panel of participants, which makes it really easy to quickly set up an unmod, or schedule in a live conversation without the hassle of using a recruiter.
What do you dislike about the product?
User testing could have even more helpful features within the think out loud test setup, for example the ability to add more complex logic to the tasks.
What problems is the product solving and how is that benefiting you?
User testing allows us to better understand our users, their needs and behaviours. We can see how real users interact with our products and design with them in mind.
A intuitive tool, but perhaps thinly steteched on new capabilities
What do you like best about the product?
How easy it is to use. How intuitive setting up moderated or unmoderated tests are. It's a very reliable tool for its primary use case- usability testing/interviews. The task options are well rounded allowing integration of a number of different types of tests if needed e.g. first impression testing or card sorts/tree testing, A/b testing etc Can be very useful to conduct testing when time is of the essence. A lot of scope in terms of freedom to create tests as needed.
What do you dislike about the product?
Participant quality, particularly for new functions like the survey tool. The responses vs data we have in the past received via our website have been very varied, a persistent issue is the obvious 'side hustle' users who smash through tests to generate income. This has been a problem as well for moderated sessions on occasion where users are clearly not in the country you selected for/have no familiarity with the brand.
What problems is the product solving and how is that benefiting you?
Its our primary conduit to the users of our brands so its crucial to our work. We no longer have an intercept tool to capture live users from our sites so this is the primary method by which we are able to connect with our users.
This platform is very easy to use. It also has many different types of tests and questions.
What do you like best about the product?
Very easy to use and has lots of types of test and questions.
What do you dislike about the product?
I wish they can enable me to conduct the focus group.
What problems is the product solving and how is that benefiting you?
I can set up the moderated and unmoderated tests with users on this platform. For the unmoderated test, the format is very smart and can lots of my time.
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Easy start
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