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Highly Recommend UserTesting!
Use Cases and Deployment Scope:
I use UserTesting's unmoderated, moderated, and quant functions. I use unmoderated to run new products or ideas by contributors and gather feedback on how much I like them and what we could improve. I use the quant for quick and simple surveys to gather feedback on products as well.
Likelihood to Recommend:
UserTesting makes finding respondents super quick and easy. I'm always amazed at how quickly I can fully recruit for an unmoderated or moderated test and how fast contributors are to upload their videos. Contributors are also well-trained to answer a prompt in its entirety and always provide thoughtful answers.
Transforming User Insights into Action.
Use Cases and Deployment Scope:
We use UserTesting to conduct qualitative research and usability testing, particularly for improving our digital experiences. Our primary goal is to ensure that our product meets the needs of micro-business owners by validating design decisions and uncovering pain points in their workflows.UserTesting is integrated into our UX research and product development processes, supporting multiple design, product, and marketing teams. It’s used for exploratory research (understanding user needs) and evaluative research (validating specific solutions).
Likelihood to Recommend:
Well-Suited Scenarios: Usability Testing for Prototypes – Quickly validate new dashboard layouts or workflows before development. Comparing Design Variations – Test different UI versions to determine which is more intuitive. Exploring User Behavior – Observe how micro-business owners interact with accounting tools. Less Appropriate Scenarios: Highly Specialized Audiences – Finding niche users like Canadian small business owners is harder: In-depth Longitudinal Studies – Lacks tools for ongoing user engagement over time.
Using UserTesting's umbrella of products to drive web conversion rates up!
Use Cases and Deployment Scope:
Working in marketing, we use UserTesting to help us surface user pain points and feedback that are then fed back to our optimisation squads. The squads pick out these opportunities for testing and we a/b test hypotheses backed by user research which helps drive conversion rates. We also use UserTesting to conduct user research on prototypes to allow us to get early feedback and for designers to iterate on experiences before they've ever even launched on the website.
Likelihood to Recommend:
We're currently using the UserTesting and EnjoyHQ platforms and we love the integrations between them. UserTesting allows us to run a plethora of multi-method studies and importantly, QXScore studies which help us internally benchmark our web experiences and track improvements. EnjoyHQ allows us to have a centralised repository of research insights, data analytics findings and experimentation results that keep our findings living and breathing with clear evidence and summaries and allows for stakeholders to self-serve insights which free's up the researchers to run more research. I'm anticipating the future of AI in UserTesting and EnjoyHQ which currently doesn't exist. I know there are some interesting plans for this and it's something currently lacking in the platforms we use so very exciting stuff. We also have run into recent issues with the recruitment panels either not being able to achieve the numbers we need or having poor quality results.
Great for de-risking product decisions with broad audiences.
Use Cases and Deployment Scope:
We use it to test concepts and designs with users. This helps us ensure what we're putting into the app before we launch!
Likelihood to Recommend:
For gen-pop apps that have large userbases it's great. For more specific recruits, I'd look elsewhere.
Great Customer Service
What do you like best about the product?
I found the level of support from our account managers alarmingly fast and very high touch. They responded to answers to my questions that were helpul, easy to understand and provided me with additonal resources to further my knowledge in the tool. The customer support is the best I've encoutnered in third party software tools I have used.
What do you dislike about the product?
There are an abundant amount of tutorials to help you get started. Figuring out where to start can be overwhelming.
What problems is the product solving and how is that benefiting you?
Message testing for a website redesign.
A good platform to recruit participants and conduct testing
What do you like best about the product?
UserTesting has a large amount of participants, my tests get filled very easily; I can save templates and pin tests.
What do you dislike about the product?
Hard to maintain favourtite network and custom network as we need to send a invite to participants to join the saved network but they technically already in th network.
What problems is the product solving and how is that benefiting you?
Participant recruitment, analysis dashboard, save audience groups, etc We conducted lots of unmordeated testing on the platform, generally it saves lots of time in term of the participant recruitment process and conducting user research is no longer a bottleneck of the project. We still need to 'clean' and analysis the data but it just easier to have the analysis dashboard the glance a quick result.
Good all rounder UXR Platform, can't wait for more improvements
What do you like best about the product?
I like its simplicity in the interface, it's intuitive to create your tests. I also like that it's automated: if a tester is not good, just a few clicks to get another one. And responses are so quickly, it really makes it easy to turn around a test in a couple of days (analysis included). Also the interviews work well, it's not required to install software (other than zoom) and there's an observer room, it's easy to share links to colleagues.
What do you dislike about the product?
I feel there's room for improvement, I don't like that I can't self serve to delete my tests (need to write to support). And once you create a study, there's no flexibility to edit the type of test or device, same for interviews, once you set the parameters, you can't change after creation of the study.
What problems is the product solving and how is that benefiting you?
Definitely the speed: putting togethere a test is super quick and getting results it's even quicker. It takes away the stress of "fear of failing" because it's so quick and easy that if you do mistakes, you can just duplicate the test, correct it and relaunch it. The fact that participants are replaced automatically when something is wrong is another less headache. Such a big weight off my shoulders!!
Best for usability testing
What do you like best about the product?
I like how easy it is to find the right participants and conduct various methodology tests with UserTesting. Their analysis tool is best in the business and is an intuitive and easy tool for researchers to do studies. The highlight reels integrate well with figjam presentations. Customer support along with being able to talk to the UserTesting researchers has been very helpful.
What do you dislike about the product?
I'd like for some analysis data points to be more accurate and drill deeper into insights. The intention paths to be more detailed. I want to be able to test 3 or 4 options and not just 2 with balance comparison.
What problems is the product solving and how is that benefiting you?
Usability testing design flows for successful implementation
This platform is very easy to use. It also has many different types of tests and questions.
What do you like best about the product?
Very easy to use and has lots of types of test and questions.
What do you dislike about the product?
I wish they can enable me to conduct the focus group.
What problems is the product solving and how is that benefiting you?
I can set up the moderated and unmoderated tests with users on this platform. For the unmoderated test, the format is very smart and can lots of my time.
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Looking great so far!
I have I have very little experience, but I am eager to learn and earn money. very little experience
The company matches you with great…
Grateful
well its and easy to use website where we can test as per our expertise and earn well
Very quick and easy to get assistance.
