Customer Feedback System
Gain visibility into how users think, feel, and interact using self-guided tests, and get fast, actionable feedback from real people in just a few hours.
Build a custom test framework in minutes
Test builder is your toolkit for building the foundation of a quality usability test. Create custom tasks or questions using configurable drag-and-drop components, select an unlimited number of participants, and refine by key demographics to produce quality results.
Launch quickly with reusable templates
Some tests are used more frequently than others. Study templates make repeatability a breeze. Save your most commonly-used tests or choose from our industry-validated templates without starting from scratch everytime.
Measure the customer experience
Great experiences are measurable. Our test analytics help you quantify those experiences using multiple choice questions, written responses, and rating scales. When you’re ready to analyze user satisfaction, simply export for an easy look at the big picture.
Multi-device testing made simple
Self-guided tests may be launched for websites, prototypes, and app-based products at any stage of development. Whether you’re testing a mobile or desktop experience, it’s simple to launch tests anytime, anywhere.
Learn how to convey the need for a user research program to execs.
Learn from practical examples how to plan, conduct and analyze remote user research.