About the author

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Jennifer DeRome

Jennifer is a Senior Content Strategist for UserTesting. When she's not dreaming up new ways to connect with audiences, you can find her traveling around the world or enjoying a glass of wine with friends.

All works by Jennifer DeRome

Blog

27 questions every retailer should ask their customers

It wouldn’t be a stretch to assume nearly every retailer would like to get...
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Blog

What is user experience?

More and more companies are learning that to stay competitive, they need to invest...
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Blog

How University of Washington Master’s students used human insight to improve the customer support experience

A capstone project is an important project that represents the culmination of years of...
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Blog

What happened? How to write a better error message

It was on my commute home from work when I was deep in the...
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Blog

Don’t let good CX get lost in translation: 3 tips on localization

Localization is the process of taking the context of an original message and transforming...
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Blog

News you can use: 5 stories to inspire your customer-centric organization

There’s nothing more exciting than seeing how our customers leverage the UserTesting platform to...
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Blog

3 tips for human-centered live chat

The ability to communicate without our voices has become a part of daily life...
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Blog

Observation: the true mother of invention

There’s an old proverb that says, “Necessity is the mother of invention,” but the...
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Blog

Why great CX begins with a stellar employee experience

When we talk about experiences, most of us are probably referring to your customers...
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