About the author

Jennifer DeRome

Jennifer is a Senior Content Strategist for UserTesting. When she's not dreaming up new ways to connect with audiences, you can find her traveling around the world or enjoying a glass of wine with friends.

All works by Jennifer DeRome

27 questions every retailer should ask their customers

It wouldn’t be a stretch to assume nearly every retailer would like to get...

What is user experience?

More and more companies are learning that to stay competitive, they need to invest...

How University of Washington Master’s students used human insight to improve the customer support experience

A capstone project is an important project that represents the culmination of years of...

What happened? How to write a better error message

It was on my commute home from work when I was deep in the...

Don’t let good CX get lost in translation: 3 tips on localization

Localization is the process of taking the context of an original message and transforming...

New report: How world-class companies are raising the bar for great CX

Download your free version of our report, 5 key differentiators that set elite companies...

News you can use: 5 stories to inspire your customer-centric organization

There’s nothing more exciting than seeing how our customers leverage the UserTesting platform to...

3 tips for human-centered live chat

The ability to communicate without our voices has become a part of daily life...

Observation: the true mother of invention

There’s an old proverb that says, “Necessity is the mother of invention,” but the...

Human understanding. Human experiences.