Customer experience is the heartbeat of companies today. Businesses don’t just compete based on product and price anymore, it’s the experience that truly sets them apart.
In order to exceed your customers’ expectations, you have to put yourself in their shoes. Building amazing experiences that delight is no easy feat, and because the customer experience spans many different touchpoints across an organization, there’s not just one role or player in the company responsible for driving the experience outcomes. There are many different contributors across teams and departments that have their hands in building customer-centric programs and interactions.
While we assessed lists of fast-growing companies and those making a big impact, we also wanted to look at companies disrupting traditional markets, and those creating new, fun, and progressive digital experiences for their customers. Our list of 100 experience professionals to watch spans companies of all sizes, industries, and geographies with a diverse range of titles and backgrounds.
So without further adieu, listed in alphabetical order, we’d like to present to you UserTesting’s 100 rising stars in CX. These professionals and the companies they work for are changing the game as it relates to delivering brand promise and captivating their customers by going above and beyond in the experiences they curate for them.
Check out the complete list of honorees here.