For companies today, understanding your customers’ needs, expectations, and desires is a necessary part of doing business—to differentiate from the competition, innovate faster, and improve the overall customer experience. In a market where consumers have more power than ever, the need to continuously improve customer experiences is greater than ever.
Many companies have met this demand by empowering more teams and individuals to connect, engage, and understand their customers—building a shared understanding of the customer experience. UserTesting helps organizations to scale human insights across all of their teams, giving everyone in those companies the ability to see, hear, and talk to their customers. But effectively scaling customer insights requires more than technology alone. To be successful, teams need training, education, and support throughout the process.
UserTesting is committed to helping our partners scale human insight across their teams. That’s why we’re excited to introduce a new set of resources to help our customers along this journey. With the new UserTesting Learning Navigator, customers can find on-demand, interactive lessons, search and browse for answers to their questions, or connect with our award-winning support team.
We’re launching a one-stop, comprehensive resource, the Learning Navigator, that brings together our newly-launched UserTesting University, UserTesting Knowledgebase, and UserTesting Support to help customers find the information they need in a single integrated hub. Additionally, the newly-launched UserTesting CommUnity will enable customers to ask and answer questions and share ideas in a global discussion forum—all while earning rewards and recognition for their contributions to the CommUnity. Together these new resources will help organizations to discover, learn, and connect with everything they need to confidently create great customer experiences.
UserTesting University is a brand new collection of over 30 (and growing!) on-demand, interactive lessons that help you collect and leverage customer feedback to support everything you do. Learn and master the skills needed to put the customer at the center of your business.
Search and browse for documentation and step-by-step guidance in the UserTesting Knowledgebase to quickly get the answers you need. Get advice or help from UserTesting’s team of Support Professionals. Connect with the award-winning team to quickly get the help you need, when you need it.
Connect with like-minded peers in the UserTesting CommUnity. Share and learn in discussion forums to get advice, answers, and inspiration. With the new UserTesting Learning Navigator, customers will be able to find on-demand, interactive lessons, search and browse for answers to their questions, or connect with our award-winning support team.
Companies can build better, more human-centered products and services by enabling more people to connect and learn from customers. Scaling customer insights across an organization take resources, and UserTesting remains a dedicated partner by providing training, education, support, and community. Discover, learn, and connect with everything you need to create great customer experiences.
If you’d like to learn how UserTesting can help you understand your customers through on-demand human insight, contact us here.
About the author:
Sterling brings 20 years of experience to UserTesting. As a former marketing and insights executive at Intuit, Qualtrics, Microsoft, HP, and Procter & Gamble, he saw the critical role that actionable customer insights play in creating effective, easy and enjoyable experiences. By helping companies become more customer-centric, he has helped create and grow some of the most recognizable brands and experiences for consumers and businesses.