Scale human insights across all your teams
Get feedback on any experience with custom test creation
Get quick answers to critical product development questions
Get fast feedback on marketing campaigns, messages, and creatives
Platform capabilities
Connect with your exact customers
See, hear, and talk to your customers
Uncover insights about any experience
Share key insights across your organization
View all platform capabilities
Welcome to UserTesting HITs, an ongoing series in which we share human insight trends (HITs) that we uncover from studies conducted by the UserTesting team. We hope you find these insights interesting and that they inspire you to conduct similar studies of your own!
Telehealth usage is projected to grow by 80% in 2020. UserTesting spoke with US consumers to understand their perceptions, reservations, and feelings around getting care through telehealth.
You should make me confident that you will be able to get all of the information to make an accurate diagnosis without listening to my body sounds.
You are the future of doctor visits.
When having appointments from the convenience of your own home, this eliminates a lot of that uneasiness...there are no long waits in waiting rooms or long drives to the doctor’s office. The entire process is sped up.
I worry about the hands-on aspect or lack thereof in that the doctor may not be able to see everything through the camera that [they] would see in-person… I still have a fear that something may have been missed.
Have you conducted a similar study? Did these findings inspire you to run some experiments of your own? Insights are always best when shared, so share your biggest "a-ha" moments with us on Twitter with #RealHumanInsight.
Download the latest HITs one-pager to keep up with the latest human insight trends.
Download