Blog
All I want for Christmas is customers—do UK retailer’s festive ads bring them in?
Every year in the UK, we wait with anticipation and excitement for the first...
Blog
7 strategies for collecting product feedback
Collecting product feedback is essential for launching products your customers not only need but...
Blog
Afraid no one will take your industry survey?
While this post is certainly a shameless plug for you to take our 2020...
Blog
Why jargon is the silent killer of customer experience
Let’s begin with the low hanging fruit. (Kidding, even typing out the phrase “low...
Blog
4 considerations for building customer empathy into your B2B marketing
B2B customer empathy creates trust. Trust builds loyalty. And loyalty builds lifetime customer value...
Blog
How to find your way to the customer experience promised land
Customer experience has become so important—even more important than products themselves—that more than 80%...
Blog
3 key insights from Forrester’s CX Europe 2019
More than 500 of Europe’s top CX professionals came together in London last week...
Blog
Alfonso de la Nuez on why and how to democratize UX research
Alfonso de la Nuez, UserZoom’s Co-founder and Co-CEO, discusses how we now live in...
Blog
Weekly roundup: top resources for collecting customer feedback
When it comes to collecting customer feedback, one resource that always seems to be...
