UserTesting Blog

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  • UserTesting was named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026.

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    UserTesting named a leader in The Forrester Wave™ for Experience Research Platforms, Q1 2026

    Experience research is evolving rapidly—becoming more continuous, more collaborative, and more deeply embedded in...
  • UserTesting acquires User Interviews, a premium participant recruiting platform. Together, UserTesting and User Interviews are creating the industry’s most comprehensive and scalable customer insights solution, strengthening how organizations access real customer perspectives to make better decisions.

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    UserTesting and User Interviews join forces to strengthen the industry’s most trusted source of customer insights

    Today, UserTesting announced the acquisition of User Interviews, a premium participant recruiting platform. Together...
  • Blog

    5 rules for creating a good research hypothesis

    A hypothesis is a proposed explanation made on the basis of limited evidence. It...
  • Photo of a man and a woman at a desk pointing at a computer screen having a discussion

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    CX vs. UX: what’s the difference?

    While user experience (UX) and customer experience (CX) aren’t the newest acronyms born out...

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Alfonso de la Nuez on why and how to democratize UX research

Alfonso de la Nuez, UserZoom’s Co-founder and Co-CEO, discusses how we now live in...

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Weekly roundup: top resources for collecting customer feedback

When it comes to collecting customer feedback, one resource that always seems to be...

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3 best practices for SaaS customer onboarding

If you work in SaaS, chances are you’re familiar with the enablement gap that...
Illustration of a robotic face hovering over a cell phone

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How we used Machine Learning to improve Transcripts

When customers are viewing the video of a completed test, helpful features speed up...

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How to strategically deploy empathy to make better product decisions

This post highlights the insightful Q&A from our recent webinar, Bridging the Empathy Gap...

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Breaking hearts and making stars

In 1976, Elton John and Kiki Dee serenaded audiences, beseeching: “Don’t go breaking my...

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UserTesting and Qualtrics: marrying the narrative with the numbers

Consumers are exposed to better, more seamless, and personalized experiences both digitally and in-person...

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UserTesting gives back: helping underserved students succeed with PowerMyLearning

In a world where business can seemingly consume all of our time—blurring the lines...

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How to spend more time generating insights (and less time doing research)

Spend more time generating insights through Saved Audiences and Saved Test Plans with the...