UserTesting Blog

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  • UserTesting was named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026.

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    UserTesting named a leader in The Forrester Wave™ for Experience Research Platforms, Q1 2026

    Experience research is evolving rapidly—becoming more continuous, more collaborative, and more deeply embedded in...
  • UserTesting acquires User Interviews, a premium participant recruiting platform. Together, UserTesting and User Interviews are creating the industry’s most comprehensive and scalable customer insights solution, strengthening how organizations access real customer perspectives to make better decisions.

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    UserTesting and User Interviews join forces to strengthen the industry’s most trusted source of customer insights

    Today, UserTesting announced the acquisition of User Interviews, a premium participant recruiting platform. Together...
  • Blog

    5 rules for creating a good research hypothesis

    A hypothesis is a proposed explanation made on the basis of limited evidence. It...
  • Photo of a man and a woman at a desk pointing at a computer screen having a discussion

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    CX vs. UX: what’s the difference?

    While user experience (UX) and customer experience (CX) aren’t the newest acronyms born out...

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Healthcare chatbot diagnosis: will consumers trust them with their health?

Technology has transformed many things in our day-to-day lives. Just about anything can be...

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Three enemies of UX and how to defeat them

Lee Duddell, UX Director at UserZoom and Chris Lockhart, Web Content Lead at the...

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Top UX masters degree programs

If you're looking to get an education in the field of UX, a masters...

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How we leverage UserTesting: how marketers can bridge the experience gap

Recently, we launched a five-part webinar series to help showcase the many creative ways...

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How to get feedback over time with diary studies

Diary studies are a form of longitudinal research (research that takes place over a...

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Eight succinct examples of beautifully concise product copy

A few months ago, we published our top ecommerce trends of 2018, which featured...

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What is customer empathy? 9 industry experts weigh in

The Age of the Customer has arrived and embedded itself across every industry. Customer...

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IDEO's human centered design process: How to make things people love

IDEO is one of the world's most innovative and award-winning design firms. They’re like...

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UserTesting success story: how Kiva uses human insights to help alleviate poverty around the world

UserTesting recently awarded Kiva, an international nonprofit, founded in 2005 and based in San...