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Effective communication for design teams
A few days ago someone asked me to reach out to our visual designer...
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Presenting your work to executives: 8 tips for UX designers
Presenting to executives isn’t always a walk in the park. And this can be...
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How to gather UX insight ‘nuggets’ from customer-facing employees
As UX researchers we may occasionally hear the stakeholder utterance, “We need to talk...
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Negative customer reviews: an underutilized and powerful CX tool
It probably seems obvious that great customer reviews can boost sales and reflect positively...
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New in UserZoom: Our Winter 20.1 release features
Following a range of enhancements made in our fall release, in our first major...
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What is remote usability testing?
Repeat after me: you are not your user. That’s why putting yourself in their...
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3 reasons why marketers should gather customer feedback
As marketers, we traditionally rely on data to guide our decisions. We run A/B...
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Everything you need to know about user testing your game
So you’re getting ready to launch your new game. Do you know how it’s...
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How the Iowa caucus debacle could have been avoided with usability testing
As the country waited for the results of the Democratic caucus in Iowa on...
