UserTesting Blog

Featured Articles

All articles

two men pointing at a laptop

Blog

Great UX leaders know their own UX data using scorecards

Over the years, I’ve worked in a lot of UX research settings, observing a...

Blog

How to overcome 3 common objections to conducting remote customer research

Recently, Stephanie Fishel-Brown, a Principal UX Researcher for UserTesting, delivered a talk to students...

Blog

Customer experience metrics: a brief guide on how to measure CX

Forrester’s CX Index found that 72% of companies say improving customer experience is a...

Blog

What UserZoom’s product journey means for modern UX research

UserZoom’s focus is to become a truly modern UX research platform for organizations, where...

Blog

UI vs. UX: What’s the difference between user interface and user experience?

At the most basic level, the user interface (UI) is the series of screens...

Blog

UserTesting life: Join the club!

We're thrilled to announce that we're officially certified as a Great Place to Work...

Blog

Biometrics and customer experience (CX)

Creating great customer experiences in today’s world of multiple touchpoints and heightened customer expectations...

Blog

How the Starbucks app keeps customers coming back for another cup

In honor of National Coffee Day, we wanted to take a look at what...

Blog

The top UX certification programs for design professionals

If you’re considering a career as a UX professional—or building on your existing skills—you...