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AI is everywhere in retail—but shoppers aren’t convinced. See what consumers actually want from AI and where retailers are missing the mark.

Blog

What shoppers really want from AI in retail (and where brands are missing the mark)

AI is everywhere in retail right now, from chatbots and recommendations to personalized offers...
Discover the most common questions about UserTesting’s QXscore™ and how it helps teams measure, benchmark, and improve digital customer experiences.

Blog

The most common questions people ask about UserTesting’s QXscore™

Executives want clarity. Teams want direction. Customers want better experiences. QXscore™ brings all three...
UserTesting was named a Leader in The Forrester Wave™: Experience Research Platforms, Q1 2026.

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UserTesting named a leader in The Forrester Wave™ for Experience Research Platforms, Q1 2026

Experience research is evolving rapidly—becoming more continuous, more collaborative, and more deeply embedded in...
UserTesting acquires User Interviews, a premium participant recruiting platform. Together, UserTesting and User Interviews are creating the industry’s most comprehensive and scalable customer insights solution, strengthening how organizations access real customer perspectives to make better decisions.

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UserTesting and User Interviews join forces to strengthen the industry’s most trusted source of customer insights

Today, UserTesting announced the acquisition of User Interviews, a premium participant recruiting platform. Together...
Hero image for Awareness blog post #2 (2X: Marketing)

Blog

Cut your marketing spend: how customer insight lowers CAC

Marketing leaders are entering budget season with no margin for error. Expectations haven’t eased...
In 2026, retail success won’t come from more AI, but trusted AI. Learn why customer trust will define the next era of retail customer experience.

Blog

Retail’s 2026 Moment is about Trust

If you’re a retail or brand executive heading into the next planning cycle, you’re...
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The UX of trust: designing experiences that keep customers coming back

The data is clear: companies that prioritize customer-obsessed strategies see 51% better customer retention...
A hero image for Awareness blog post #4 (2X: Increase Design Efficiency)

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The product triad reimagined: how designers lead across product, engineering, and business

Consisting of the product manager, designer, and the engineer, the product triad represents the...
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Blog

Your AI knows what customers do—but only human insight explains why

“For the last ten years, Gong has been doing AI way before it was...