Press Release


Hear from practitioners at brands including ASUS, Burberry, Kmart Australia Limited, Tesco Bank, WarnerMedia and more as they share their journeys to greater human understanding

SAN FRANCISCO, Calif – September 28, 2020 – UserTesting, a leading provider of on-demand human insight, today announced the launch of its global virtual customer conference, the Human Insight World Tour (#HiWorld21), a free global series of digital events for Customer Experience (CX) professionals in North America, Asia-Pacific and Europe. HiWorld is designed to help organizations find new, innovative ways to learn what it's like to be their customers and bring greater human understanding to their businesses. 

Business leaders and practitioners across a wide array of industries and professions will share real stories and use cases of how human insight is helping to drive empathy and better customer experiences. Attendees include the best in research, design, product, and marketing from Fortune 500 companies, and small and medium-sized businesses from across the globe. Participants will learn what is driving customer behaviors and decisions, and come to understand how to engage with customers more effectively, and learn practical insights for business success. 

“HiWorld 2021 is an exciting time for those involved in building, designing, creating, and marketing brands, products, and services, as this is where professionals in the trenches share real-world stories of using UserTesting to help understand what it’s like to be a real customer. This enables them to build stronger customer intuition, empathy and understanding to drive better business results,” said Andy MacMillan, CEO of UserTesting. “Customer expectations are higher than ever and businesses are working to meet rapidly changing needs. HiWorld is designed to inspire attendees by showcasing human-first approaches for evolving experiences.”

Featured Speakers

Closing keynote speakers confirmed to present at HiWorld 2021 include Brian Solis for North America, Katja Forbes for Asia-Pacific, and Ken Hughes for Europe. Additional speakers from top brands include:

  • North America - Doug Parker, VP, Creative, WarnerMedia; Lauren Walton, Director Data Science, Nielsen; and Crystal Pang, Senior UX Researcher, Zendesk.
  • Asia-Pacific - Yu-Hsuan Hsiao, User Research Manager, ASUS; John Ungar, Digital Customer Experience Manager, Kmart Australia Limited; and Slava Kovalska, Senior Product Designer, SafetyCulture.
  • Europe - Catherine Richards, Head of Customer Design, TescoBank; Omar Musa, Senior UX Manager, Burberry; and Max Berney, Senior Design Researcher & Strategist, ReckittBenckiser.

HiWorld 2021 dates and times:

  • North America, October 19, 9:00 a.m. - 12:30 p.m. PDT. Register here.
  • Asia-Pacific, October 22, 10:00 a.m. - 1:30 p.m. SGT. Register here
  • Europe, October 27, 9:00 a.m. - 12:30 p.m. BST. Register here

Join us for thought-provoking panels, spotlights, and keynotes led by industry influencers, practitioners, and business leaders at some of the most innovative companies in the world. Get inspired by those driving change across their organizations and influencing the future of CX. Register for HiWorld today.

Additionally, attendees have the opportunity to attend UserTesting’s University Live workshops for only $99 to sharpen their UX and CX skills led by UserTesting trainers. Programs include learning the value of using qualitative design for product development, expert techniques to gather insights and expedite analysis, how to use empathy as a research method, and more. 

HiWorld 2021 University Live dates and times: 

  • North America, October 18, 9:00 a.m. - 12:30 p.m. PDT. Register here.
  • Asia-Pacific, October 21, 10:00 a.m. - 1:30 p.m. SGT. Register here
  • Europe, October 26, 9:00 a.m. - 12:30 p.m. BST. Register here
Media Contact

UserTesting, Inc.
Andy Dear 

About UserTesting

UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from concept to execution. Built on top of a world-class, on-demand sourcing