Transportation

Travel and hospitality

WestJet + UserTesting

Discover how WestJet uses conversations with customers to make air travel safer and more convenient

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  • #1
    Best Airline in Canada three years running
  • Easier storytelling internally = faster decisions
  • 144%
    Increase in tests per year
UserTesting gives us confidence that what we’re launching is going to land well and meet users’ needs and expectations.
Lexie Lawrence, UX Researcher, WestJet
Lexie Lawrence UX Researcher, WestJet, Lexie Lawrence
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