
Transportation
Travel & hospitality
WestJet + UserTesting
Discover how WestJet uses conversations with customers to make air travel safer and more convenient
Remote video URL

WestJet wanted to make air travel more convenient and enjoyable for its 25+ million annual customers by introducing AI-powered voice assistance to aid travelers and ease frustration.
UserTesting gives us confidence that what we’re launching is going to land well and meet users’ needs and expectations.