Transportation

1-800-PACK-RAT + UserTesting

Learn how the moving and storage leader avoided disaster when they upgraded their ecommerce website

Tiffany Glass, Chief Digital & Technology Officer, 1-800-PACK-RAT

UserTesting saved us from mistakes that could have made a major impact on our business—and has allowed our team to learn a lot more about what our customers actually want in their user experience. Now UserTesting is an integral part of our website and eCommerce agile process.

Tiffany Glass

Chief Digital & Technology Officer, 1-800-PACK-RAT

  • 10%
    Increase in conversion rate just one week after going live
  • Avoidance of disaster by recognizing problems with the revised quote module
  • Illustration of an exclamation point in a box with an arrow pointing to a checkmark in a box
    Improvement of 1-800-PACK-RAT’s web design and ecommerce processes
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