Its sad that this is probably the best usability testing site out there but at the same time they are the WORST when it comes to tester support. They care %90 about their clients and %10 about the testers who make their site function. -There is no phone support for testers. When you call them the prompts lead you to go to the website for tester support. -When you contact through the website you are waiting at least 1 month minimum for a response and that's if they respond at all. -And then when you are lucky enough to get a response its usually a cut and paste generic response that they send to everyone with a similar issue that a lot of times doesnt even answer your question or the issue. So then you have to reply and wait weeks or months to get a reply or no reply at all. Its just terrible. Another issue is their rating system. The amount of screeners you get is based off of your rating. Higher average ratings leads to more screeners which is more opportunities for tests. Only your last 12 ratings count towards your average. But their system is flawed. - Their customers do not have to leave a rating, its optional. Most of them do not leave a rating. As of right now I have completed exactly 300 tests. Of those 300 it shows I've been rated on 22 of them. Of those 22, 20 of them have been 5 stars and 2 of them 4 stars. Seeing this you would think you are doing very good. But then after seeing my rating drop 3 times over a 4 week period but not see any new ratings I found out that they allow their clients to leave HIDDEN ratings. How does a hidden rating help the tester in knowing what they did good or bad on? -Another problem with their rating system is that is someone does rate you they dont have to leave a comment. I believe any rating lower than a 5 needs some feedback. They only automatically review 1 and 2 star ratings. So that means a customer can rate you a 3 and 4 star and leave the rating HIDDEN and there's nothing a tester can do but see their average rating go down and have no clue why or what they did wrong. This is very discouraging since the number of opportunities you get to make money is directly tied to your rating. Its very frustrating to see opportunities disappear for no reason. I went from averaging over $400 a month consistently to now just over $200 simply because my average rating has dropped almost a full point. Even though when looking at my ratings they are all 5 and 4 stars with my last 12 that I see that count to the rating are 11(5 stars) and 1 (4 star) , that absolutely makes no sense.