Testers are forced to do a bunch of unpaid surveys in order to qualify for one test. Tests almost always take considerably longer then 20 minutes and nobody pays for overtime work. Test reviews seem to be driven by the company itself, rather then the real customers, and comments (both the positive and negative reviews) are extremely generic and nondescript. 3 star ratings do not get re-evaluated. Two similar tests done by you in the same exact way would get rated differently, one can get a "5 star, Excellent job", while the other - "2 star, User was not helpful", and guess what: you aren't supposed to get paid for one of them. UserTesting takes weeks to respond to your emails and their responses are again, generic and non-descript. One can earn some money there, maybe $30-40 a week, but after spending hours answering their unpaid surveys and weeks waiting for their emails, it gets old. The amount of unpaid work they make you do is near fraudulent.